Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 Administration Guide


1.4.4 Implementing measures to secure smart devices when they become lost

When a smart device used in your organization becomes lost, it can lead to leakage of confidential information that is stored in the smart device, including customer data, sales data, and development data. An immediate action must therefore be taken when a smart device becomes lost.

You can use one of the following two types of measures to secure a smart device when it becomes lost:

Initialize a lost smart device.

If a smart device becomes lost and cannot be found within a specified period of time, initialize the smart device to prevent information leakage.

Lock a lost smart device.

If the specified interval of inactivity before the smart device becomes locked is too long (this specification is provided by the MDM system policy), lock the smart device to protect it from unauthorized access.

Organization of this subsection

(1) General procedure for initializing a lost smart device

If a smart device becomes lost, initialize it to prevent information leakage.

To initialize a lost smart device:

1. Receive notification from a user that a smart device has become lost.

Receive notification from a user that a smart device has become lost. To identify the smart device, ask the user for the user name and contract phone number.

2. Wait for the smart device to be found.

Follow the security rules of your organization, and wait for the smart device to be found. If the smart device cannot be found within a specified period of time, decide to initialize the smart device to prevent information leakage.

3. Identify the smart device.

Based on the information you have collected from the user, identify the lost smart device by using the Device List view of the Inventory module. Use the filtering function to facilitate this processing.

4. Initialize the identified smart device.

In the Device List view of the Inventory module, from Action, select Initialize Smart Device to initialize the lost smart device.

Tip

When the smart device is initialized, the agent program for the MDM system is also removed from the smart device.

5. Delete the smart device information from the MDM system.

In the MDM Linkage Settings view of the Settings module, click the host name of the MDM server of the MDM system that is linked with JP1/IT Desktop Management 2, and then log in to the MDM system. In the MDM system, delete the information of the lost smart device.

6. Edit the asset information of the smart device.

In the Hardware Asset view of the Assets module, select the lost smart device, and then click the Change Status button. In the displayed dialog box, change Asset Status from In Use to Disposed.

Also, enter comments in the Notes tab, describing the remarks such as reason or date and time of loss.

The initialization of the lost smart device is complete.

If necessary, cancel the communication contract of the lost smart device, and update the contract information accordingly.

Tip

Any problems that can potentially lead to information leakage must be disclosed to all employees, and make sure that all employees are fully aware of good security practices.

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(2) General procedure for locking a lost smart device

The specified interval of inactivity before the smart device becomes locked can be too long (this specification is provided by the MDM system policy). In this case, lock a lost smart device from JP1/IT Desktop Management 2 to prevent information leakage from the lost smart device.

To lock a lost smart device:

1. Receive notification from a user that a smart device has become lost.

Receive notification from a user that a smart device has become lost. To identify the smart device, ask the user for the user name and contract phone number.

2. Identify the smart device.

Based on the information you have collected from the user, identify the lost smart device by using the Device List view of the Inventory module. Use the filtering function to facilitate this processing.

3. Lock the identified smart device.

In the Device List view of the Inventory module, from Action, select Lock Smart Device. In the displayed dialog box, click the OK button.

The lost smart device is locked.

If necessary, cancel the communication contract of the lost smart device, and update the contract information accordingly.

Tip

If the lost smart device is found, check for signs of unauthorized access to the smart device. If the smart device is not found within a specified period of time, we recommend that you initialize the smart device to prevent information leakage.

Related Topics: