6.31 Resetting a smart device

You can reset a smart device to its factory settings.

You can only reset one smart device at a time. If you need to reset more than one smart device, reset them one by one.

To reset a smart device:

1. Display the Inventory module.

2. From Device Inventory in the menu area, select the group that contains the smart device you want to reset.

3. In the information area, select the smart device you want to reset, and then select Initialize Smart Device from Action.

4. In the displayed dialog box, select Continue Operation.

   If you select Add Notes, the reset history and reasons for resetting the smart device can be recorded. The information entered here will be added to the Notes tab.

5. Click OK.

The selected smart device is reset.

Tip

A smart device is reset by the MDM system according to a request issued by JP1/IT Desktop Management 2. Therefore, the reset of the smart device is complete at the time the MDM system receives the execution request from JP1/IT Desktop Management 2.

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