6.30 Resetting a smart device passcode
If the user forgets the passcode of a smart device, the administrator can reset the smart device passcode, so that the user can respecify the passcode.
Only one smart device passcode can be reset at a time. If you need to reset more than one smart device passcode, reset them one by one.
To reset a smart device passcode:
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Display the Inventory module.
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From Device Inventory in the menu area, select the group that contains the smart device for which you want to reset the passcode.
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In the information area, select the smart device for which you want to reset the passcode, and then select Reset Smart Device Passcode from Action.
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In the displayed dialog box, select Continue Operation.
If you select Add Notes, the reset history and reasons for resetting the smart device passcode can be recorded. The information entered here will be added to the Notes tab.
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Click OK.
The passcode for the selected smart device is reset.
Instruct the user to respecify the passcode after the smart device passcode is reset.
- Tip
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A smart device passcode is reset by the MDM system according to a request issued by JP1/IT Desktop Management 2. Therefore, the reset of the smart device passcode is complete at the time the MDM system receives the execution request from JP1/IT Desktop Management 2.