18.11 Troubleshooting problems during remote control
The remote computer's screen is not displayed on the controller
If an application that was created in Java2 and that uses Direct Draw to draw graphics is activated on the remote computer, the remote computer's screen might not be displayed on the controller.
- Action to be taken
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On the remote computer, specify the following option when starting Java2 so that Java2 does not use Direct Draw.
-Dsun.java2d.noddraw=true
Windows 7 or Windows Server 2008 R2 does not start after installing the Agent
If another company's remote control product is already installed, Windows 7 or Windows Server 2008 R2 might not start after installing the Agent.
- Actions to be taken
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The following procedure explains how to uninstall the other company's remote-control product and then reinstall the Agent:
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Start the operating system in Safe Mode, and then uninstall the Agent.
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Restart the computer.
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If another company's remote-control product was already installed, uninstall that product.
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Restart the computer.
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Re-install the Agent.
The following procedure explains how to start the computer in Safe Mode:
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Restart the computer.
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If a message appears at the bottom of the screen requesting that you press the F8 key to display startup options, press the F8 key.
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Use the arrow keys to select Safe Mode, and then press the Enter key.
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Use the arrow keys to select the operating system that you want to start.
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