18.12 Troubleshooting problems when controlling network access
A device that was previously blocked from accessing the network is now permitted to do so, but the device does not immediately connect to the network
If permission to access the network is manually set in the Inventory module for a device that had previously been blocked from accessing the network, it might take a few minutes for the device to reconnect to the network.
- Actions to be taken
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Wait a few minutes until the device can connect to the network. If the device still cannot connect to the network, restart the device.
No devices can connect to the network
If you are using a white list method and you have not granted network-access permission to the router, you will not be able to use the network.
- Actions to be taken
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If the router is blocked from accessing the network, network monitor settings cannot be changed, because communication with the management server is not possible. In this case, on a computer that has the network monitor enabled, open the Windows Control Panel, select Administrative Tools, double-click Services, and then stop the service JP1_ITDM2_Network Monitor (displayed as NXNetMonitor). After that, connect to the management server and change the settings for the network control list. Note that depending on the router, you might need to restart the router.
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