Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 Administration Guide


1.5 Remote controlling devices

Administrators are responsible for handling failures that occur in users' computers and taking care of inquiries from users in the entire organization. Assisting every one of users by visiting them at their desks to investigate and resolve the problems is an extremely time-consuming task. In addition, if the servers of the organization are located in a distant place, administrators would have to travel to the server room carrying necessary data with them every time they need to work with the servers.

By using the remote control function, administrators can efficiently cope with failures of devices and operate servers located at a remote site. The remote control function allows administrators to:

An administrator can remote control devices by starting a controller on the computer from the Inventory module. After the administrator starts a controller on the computer once, the administrator can start the controller on the same computer without logging in to JP1/IT Desktop Management 2. The following figure shows how an administrator can remote control a device:

[Figure]

From the Inventory module, an administrator selects the computer to which the administrator wants to connect, and then establishes a connection to that computer. When the connection is established, remote control is started. During the remote control, the administrator and the user can share views. In addition, the administrator can use convenient functions, such as the file transfer function and the recording function.

This section explains how administrators use JP1/IT Desktop Management 2 to perform the following tasks:

Connect to computers and take care of inquiries.

If a failure occurs in a user's computer and an administrator receives a request to fix the problem, the administrator remote controls the user's computer from the administrator's computer to investigate the cause and resolve the problem.

Operate a server located at a remote site.

An administrator remote controls and operates a server located at a remote site (different floor or location).

Give instructions to a user located at a remote site.

Using the remote control function, an administrator gives instructions to a user located at a remote site while monitoring the operations performed by the user.

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Organization of this section