16.3 Restoring databases

This chapter describes how to restore a database by using a database manager.

Tip: To restore a database, you must stop the management server. Therefore, choose a day or time of day for the reorganization that is during a time when the management server is not used.

Tip: The time required for restoration depends on the disc capacity. The dialog box that indicates that a restoration is being processed displays the elapsed time, which you can use to measure the progress status.

Important

If your computer is running Windows Server 2019, Windows Server 2016 or Windows Server 2012, do not specify the following folders for Data Storage Folder.

system-drive:\program files\folders-in-WindowsApps
Storage folders created by using thin provisioning

Important

In a multi-server configuration, if you restore a database on a management relay server, an inconsistency in device information occurs between the management relay server and the higher management server. For example, assume that, on a management relay server, you backed up data in January and then restored that data in February. As a result, the device information registered on the management relay server returns to the data of January, but the device information registered on the higher management server remains the same as the data of January. In such a case, establish consistency by sending the device information of the management relay information to the higher management server in the following procedure:

If you use the Remote Install Manager to distribute information, use the Remote Install Manager of the higher management server to execute a Get system configuration information job by specifying the management relay server as the destination.

For creation and execution of jobs with the Remote Install Manager, see the descriptions of job creation in the JP1/IT Desktop Management 2 Distribution Function Administration Guide.
From the management relay server, notify the higher management server of all device information.

To notify the higher management server of all device information, from the Inventory module, select Device Inventory and display the Device List window, and then from Action, select Report all Device Details to the Higher Management Server.

Important

If you are using Asset Console, perform the following before restoring a database:

Stop the World Wide Web Publishing Service or World Wide Web Publishing service.
If the jamTakeITDM2Info.exe command that acquires information from JP1/IT Desktop Management 2 - Manager is being executed, stop the command.
Disable the Acquisition of ITDM2 - Manager management information (Asset Console) task if it is registered in the Windows task scheduler.

After restoration of the database is completed, you must execute the jamTakeITDM2Info.exe command for Asset Console to acquire management information from JP1/IT Desktop Management 2 - Manager. When acquisition of the information is completed, restart the services, command, and task.

In the Database Manager view, from Maintenance, click the Restore button.
In the Restore Database view, specify a folder in which a backup file is stored.

Specify for Backup Folder the location in which a backup file is stored.

Important

If you specify a folder on a network drive for Backup Folder, restoration will fail.

If you have backed up a database before, the location specified for storing the backup file the previous time is displayed.

If specifying a data storage folder directly, use a character string not exceeding 150 single-byte characters, which can consist of alphanumeric characters, spaces, and the following symbols:

# ( ) . @ \
Specify a work folder.

Specify for Temporary Folder a work folder to be used for restoration.

Important

For Temporary Folder, if 10,000 devices are managed, specify a folder on a local drive that has at least 10 GB of free space. If you specify a folder on a network drive, restoration will fail.

If you have restored the database before, the work folder specified for the previous time is displayed.

If specifying a work folder directly, use a character string not exceeding 150 single-byte characters, which can consist of alphanumeric characters, spaces, and the following symbols:

# ( ) . @ \

By default, the following folder is specified:

All User profile application data folder \Hitachi\jp1itdmm
Click the Execute button.

A dialog box that shows the processing status is displayed until restoration is complete.

Restoration is complete.

Related Topics:

16.1 Starting a database manager

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