6.11 Acquiring the latest device information
You can acquire the latest device information any time from a computer that has the online management agent installed.
When you are collecting user information entered by the user, when the device information is acquired, the End User Form view appears on the user's computer if the following condition is met: During agent setup, in User notification settings, you specified display of the End User Form view.
To acquire the latest device information:
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Display the Inventory module.
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In the menu area, select a group from Device Inventory.
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In the information area, select the device you want to use to acquire the information.
You can select multiple devices.
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From Action, select Update Device Details.
For agents for UNIX or Mac, the Get system information from computer (UNIX) and Get software information from computer (UNIX) jobs are executed. You can check the execution status of these jobs in the Collect_Device_Inventory folder of the Job Status window of the Remote Install Manager. These jobs are automatically deleted after the elapse of 14 days. In addition, by default, notifications of system information and software information are sent every 24 hours (once a day) from agents for Mac to the management server.
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If you want to simultaneously turn on the device that has the agent installed when the information is acquired, select Start the selected computer if it is not running.
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Click OK.
The latest device information is obtained. The user information that was last entered is obtained.
When Start the selected computer if it is not running is selected, the device is automatically turned on before the device information is acquired, if the power has been turned off. After the device information is obtained, the device is automatically turned off. However, if the device has already been turned on when the information is acquired, the power is not turned off.
- Important
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For details about the Wake on LAN function, see the description of the notes about how to set up Wake on LAN in the JP1/IT Desktop Management 2 Distribution Function Administration Guide.
In the following cases, the device might be automatically turned off after the device information is collected:
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When the user manually turned on the computer right before the power is automatically turned on
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When it cannot be correctly determined whether the power on the computer is on or off due to the network status
If the communication from Manager to the target computer fails, there is a case that the computer might not be automatically turned off after the device information is obtained. In this case, select Power OFF from the Action menu to turn off the computer.
Note that agents for UNIX or Mac do not provide automatic power control (on and off).
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