6.10 Editing device information
You need various device information to manage the devices. However, depending on the device environment, you might sometimes be unable to collect device information. For a device whose information cannot be collected, you can manually edit the device information. You can edit not only the uncollected information, but also the information that has already been collected.
For example, when the OS information is not collected or the OS information of an unsupported OS is collected from another computer, the device is handled as an unknown device, instead of being registered in the OS group. As a result, the group configuration differs from the actual computer group. In such a case, you can manually edit the OS information to ensure that the computer is correctly managed.
To edit device information:
-
Display the Inventory module.
-
In the menu area, select a group from Device Inventory.
-
In the information area, select the device whose information you want to edit.
You can select multiple devices.
-
Select Edit Device Details from Action.
-
In the displayed dialog box, edit the device information.
-
Click OK.
The device information is updated.
- Important
-
The collected information has a higher priority than the device information that has been manually edited. Therefore, if information is collected after being manually edited, the information is updated with the collected information. However, as the only exemption, the device type information that was manually edited takes precedence over the collected information.
- Important
-
When you change the host name in the device information, the device name in the hardware asset information is not automatically changed, even if the device information and hardware asset information are associated with each other. If you change the host name in the device information, and if the device name in the hardware asset information is the same as the host name in the device information, manually change the device name in the hardware asset information.
- Important
-
The edited device information value is only applied to the higher management server. If you want to apply the change to the management relay servers under the server, you need to edit values in the management relay server under the server.
- Important
-
If an invalid value is specified for the device information in the Edit Device Details dialog box, you may not be able to operate the device. For example, if a device's IP address is deleted, you cannot start Remote Control to the device, or cannot control network access for the device. To solve this problem, correct the device information by performing the Update Device Details menu from the Action menu.