6.9 Removing a device

If a device was removed without uninstalling the agent or communication with the management server was disabled when uninstalling the agent, the device information might be left in the management server. In such a case, you need to remove the unnecessary device to obtain the correct information about the device status.

Tip

In a multi-server configuration, if device information is deleted from a server, the device information is also deleted from the higher management servers.

However, if deletion of device information from a higher management server fails for any reason, you need to delete the device information manually from that server to retain consistency. For details about the deletion procedure in such a case, see 6.20 Procedure for deleting (from the local server) a device managed by a management relay server under the local server.

Tip

You can use device maintenance to automatically detect and delete duplicate or idle devices and to discard the hardware asset information associated with devices to be deleted. For details, see 6.38 Procedure for configuring device maintenance settings and checking detection results and 11.1.16 Automatically changing the asset status of hardware assets associated with deleted devices.

Tip

When devices are deleted, the system configuration information corresponding to the deleted devices is also deleted automatically. Deletion of the system configuration information corresponding to the device deletion is applied to the agents managed by the local server. The relay systems are not deleted automatically.

For details, see the description about the relationship between device maintenance and system configuration information maintenance in the JP1/IT Desktop Management 2 Overview and System Design Guide.

To remove a device:

1. Display the Settings module.

2. In the menu area, select Discovery, Discovered Nodes, and Managed Nodes or Ignored Nodes.

3. Select the device you want to remove.

4. From Action, select Remove.

The selected device is removed. When a device is removed, the device information is also removed from the database.

You can rediscover a removed device by performing a search. A rediscovered device is handled as a new device, and the previous device settings are not inherited.

Important

You cannot remove a computer whose network monitor is enabled.

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