18.18 Actions to be taken when a search target cannot be found with the softwaresearch command
To see if the softwaresearch command is executed successfully when the administrator ran it on the agent, check whether the software information of the search target is displayed in the following:
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Software List view of the Inventory module
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Installed Software tab
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Managed Software view of the Assets module
No discovery of the search target software even after the softwaresearch command is executed means that the software does not exist. If you cannot find software information in spite of no problem with the software information on the device, try the following steps:
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Review the search conditions. Review the contents of the software search conditions file used by the softwaresearch command.
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If you find the search conditions file correct in step 1, the device might be experiencing a problem. Use the file collection function to obtain the publishing logs of the software search command. Check the publishing logs you obtained for any error messages. If you see an error message, follow the response to the error in the error message to handle the error, and then retry the software search command. If you see the KDEX7009-E message, execute the log collection (getlogs) command on the device and then contact the support service.
The storage location and file name of the publishing log file are as follows:
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Location: JP1/IT Desktop Management 2 - Agent-installation-path\log
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File name: SWSEARCH.log
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