1.2.2 General procedure for acquiring device information from computers managed offline by using an external storage medium

Use an external storage medium to acquire device information from computers managed offline.

The following figure shows you (system administrator) how to acquire device information from computers managed offline:

1. Create an information collection tool.

   Access the Device List view, and then from Action, select Create the Information Collection Tool to create an information collection tool. The information collection tool is compressed in ZIP format.

2. Store the information collection tool.

   Decompress the information collection tool, store it on an external storage medium, and then provide the external storage medium to a user.

3. Collect device information.

   The user inserts the external storage medium into a computer that is managed offline, and then collects device information from the computer. Using the same external storage medium, the user performs this step on all computers from which the user wants to collect device information.

   When device information is collected from all computers, the user returns the external storage medium to you.

4. Send device information to the management server.

   Connect the external storage medium to a computer that is managed online, and then send the collected device information to the management server.

Device information of computers managed offline is acquired.

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