18.1 Operational troubleshooting procedures
If a problem occurs during operation of a server or an agent, carry out the following procedures to resolve the problem:
When a problem occurs in the management server
- 1. Check the error message.
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Check the error message as follows:
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Check the error information in the dialog box that was displayed when the error occurred.
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Check the error information in the output log files.
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Check the event message in the Home module or in the Events module.
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- 2. Check the cause of and workaround for the problem and take action.
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Using the error message, check the cause of and workaround for the trouble, and then take action to resolve the problem.
When a problem occurs in an agent
The system administrator must resolve the problem when a problem occurs in an agent.
- 1. Check the error message.
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Check the event message in the Home module or in the Events module.
- 2. Using the information in the event message, determine and take action to resolve the problem.
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Obtain information to be used for troubleshooting as necessary.
Messages are output in the following format:
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KDEXnnnn-Z message-text
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KFPHnnnnn-Z message-text
The following describes the portions of a message ID:
- K
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Indicates the system ID.
- DEX
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Indicates that the message is a message other than a database-related message from JP1/IT Desktop Management 2.
- FPH
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Indicates that the message is a database-related message from JP1/IT Desktop Management 2.
- nnnn
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Indicates the serial number of the message. Serial numbers for database-related messages from JP1/IT Desktop Management 2are expressed with five digits.
- Z
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Indicates the message type as follows:
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E: Indicates an error message.
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W: Indicates a warning message.
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I: Indicates an informational message.
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Q: Indicates a message to which the user needs to respond.
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