7.5.6 Starting remote control from the operation window
You can start remote control by connecting to a computer selected in the operation window of JP1/IT Desktop Management 2.
To connect to a computer:
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Display the Inventory module.
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In the Device Inventory view, select the computer you want to connect to.
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You can use a filter to efficiently detect a target computer.
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Click the Remote Control button.
The controller (the Remote Controller window) starts, and the screen of the computer being connected to is displayed. When more than one computer is connected to, the number of computers being connected to is the same as the number of views open.
If authentication information is set on the computer, a dialog box for entering the authentication information is displayed when connecting the computer. In this case, enter the authentication information that was set by selecting Remote control settings and then User Authentication during agent configuration, or the authentication information that was set on the VNC server to be connected to. In the default agent configuration, authentication information is set as follows: user ID=system; password=manager.
In addition, when the setting on the computer end is set to display connection requests, if the request is rejected, a message indicating that the connection has been rejected will be displayed on the controller.
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If the controller is not installed on the computer that you are operating, the controller is automatically installed when remote control starts.
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One computer can simultaneously connect to up to 255 controllers.
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If the request to connect to the computer is rejected or a timeout occurs, try to reconnect to the computer by using RFB. Also, when the computer being connected to has been set to turn on when connected to, if the RFB reconnection fails (times out) because the computer is turned off, restart the computer by using Wake on LAN or AMT, and try to connect to the computer again.
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If the computer selected in the Device Inventory view is an agent for UNIX, clicking Remote Control will result in an error and remote control will not start. Note that the remote control function can be used on a computer running a Mac operating system only if the computer is connected by using RFB.