7.1 Installing the controller
The controller is not installed when you install JP1/IT Desktop Management 2. Install the controller by downloading it from the operation window.
Note that you need administrator permissions to install the controller.
To install the controller:
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Display the Inventory module.
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Select a computer from the device list, and then click the Remote Control button.
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In the displayed dialog box, click the Go button.
The controller is installed on the computer displayed in the operation window.
The dialog box for starting remote control is displayed. Start remote control by following the dialog box.
- Important
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If you are using Firefox or Chrome as your web browser, the controller cannot be automatically installed. In step 3, click the Save button to save the controller, and then manually install the controller.
- Important
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Pay attention to the following issues when installing the controller:
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When you install the controller, the driver signing options in Windows temporarily turns to a warning.
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To upgrade the version of the OS, uninstall the controller first, and then upgrade the OS. For details about how to uninstall the controller, see 7.2 Uninstalling a controller.
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Do not install the controller to Windows XP Mode in Windows 7.
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- Tip
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The remote control agent is automatically installed if you install the agent on a user computer.
Note that the remote control agent is not installed on an agent for UNIX or Mac.
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