19.2 JP1 event attributes
JP1 events have two types of attributes: basic attributes and extended attributes. Basic attributes contain an event ID and a message. Extended attributes contain common information (such as the severity and user name) and program-specific information (the message details).
The table below lists the JP1 event attributes. (Note that the following legend applies to all tables in this section.)
(Legend) --: Not applicable
For event number 200
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
00006902 |
|
|
message |
-- |
An error occurred in the operation (JP1_ITDM2_Service). The operation (JP1_ITDM2_Service) will be stopped. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Emergency |
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
Collect troubleshooting information (launch [Command] and execute getlogs command), and contact Support Service. ErrCode=error-code |
|
For event number 1032
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
00006901 |
|
|
message |
-- |
An error occurred during the processing to store operation logs. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Alert |
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
cause-of-error For cause-of-error, the cause of the error is displayed depending on the situation. |
|
For event number 1036
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
00006905 |
|
|
message |
-- |
Failed to expand database files for Operations logs. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Emergency |
|
issued host name |
JP1_SOURCEHOST |
The name of the management server in which an event occurred |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
Insufficient folder space for operation logs database. Please allocate available disk space for the folder, and then restart the service. If the error is repeated even when there is enough disk space, then collect troubleshooting information (launch [Command] and execute getlogs command), and contact Support Service. |
|
For event number 1037
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
00006906 |
|
|
message |
-- |
Failed to retrieve inventory and organizational information from Active Directory Server. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Alert |
|
issued host name |
JP1_SOURCEHOST |
The name of the management server in which an event occurred |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
cause Check Active Directory configurations (from AD server settings screen), using test connection. Error code=error-code Active Directory server hostname=host-name Connected port=connected-port Account=account Root path=root-path |
|
For event number 1055
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
00006907 |
|
|
message |
-- |
Failed to collect product update information. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Alert |
|
issued host name |
JP1_SOURCEHOST |
The name of the management server in which an event occurred |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
An error occurred while connecting to the Product Update server.cause-of-error Please check the Product Update settings, by using Test mode. For cause-of-error, the cause of the error is displayed depending on the situation. |
|
For event number 1056
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
00006908 |
|
|
message |
-- |
Failed to notify System Administrators by e-mail. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Emergency |
|
issued host name |
JP1_SOURCEHOST |
The name of the management server in which an event occurred |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
cause-of-error Please use Test Mode to check the SMTP server settings. For cause-of-error, the cause of the error is displayed depending on the situation. |
|
For event number 1057
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
00006909 |
|
|
message |
-- |
Available disk space is limited. Please increase available space or change the path to a disk with sufficient space. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Alert |
|
issued host name |
JP1_SOURCEHOST |
The name of the management server in which an event occurred |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
FolderType (Specified folder) Available disk space=available disk space of the drive |
|
For event number 1058
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
0000690A |
|
|
message |
-- |
Available disk space is limited. A database failure might occur due to limited disk space. Please increase available space or change the path to a disk with sufficient space. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Emergency |
|
issued host name |
JP1_SOURCEHOST |
The name of the management server in which an event occurred |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
FolderType (Specified folder) Available disk space=available disk space of the drive |
|
For event number 1079
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
00006913 |
|
|
message |
-- |
The device has been disconnected. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Alert |
|
issued host name |
JP1_SOURCEHOST |
MAC address(IP address) |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_SECURITY |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
MAC address=MAC-address IP address=IP-address |
|
For event number 1082
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
00006914 |
|
|
message |
-- |
The network access control has stopped running. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Alert |
|
issued host name |
JP1_SOURCEHOST |
NM host name |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_SECURITY |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
-- |
|
For event number 1091
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
0000690B |
|
|
message |
-- |
The operation log collection service stopped because there is almost no free space on the disk containing the operation log data folder. Increase the free disk space, or change to a disk that has enough free space. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Emergency |
|
issued host name |
JP1_SOURCEHOST |
The name of the site server in which an event occurred |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
Free disk space =free-disk-space MB |
|
For event number 1093
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
0000690C |
|
|
message |
-- |
The operation log collection service stopped because there is almost no free space for the site server database. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Emergency |
|
issued host name |
JP1_SOURCEHOST |
The name of the site server in which an event occurred |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
% of database used = database-usage% |
|
For event number 1095
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
0000690D |
|
|
message |
-- |
A package cannot be downloaded to the site server because there is almost no free space on the disk containing the data folder. Increase the free disk space, or change to a disk that has enough free space. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Emergency |
|
issued host name |
JP1_SOURCEHOST |
The name of the site server in which an event occurred |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
Free disk space = free-disk-space MB |
|
For event number 1103
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
0000690E |
|
|
message |
-- |
A database access error occurred on the site server. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Emergency |
|
issued host name |
JP1_SOURCEHOST |
The name of the site server in which an event occurred |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
The database service (JP1_ITDM2_DB Service) might have not started. On the site server, start the database service if it has stopped. If the problem persists, collect troubleshooting information on the site server by using the appropriate command, and then contact Customer Support. cause = DBMS-message |
|
For event number 1104
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
0000690F |
|
|
message |
-- |
A fatal error occurred on the site server. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Emergency |
|
issued host name |
JP1_SOURCEHOST |
The name of the site server in which an event occurred |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
The site server environment might be corrupted. If the problem persists, collect troubleshooting information on the site server by using the appropriate command, and then contact Customer Support. error code = internal-error-code |
|
For event number 1118
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
00006912 |
|
|
message |
-- |
Synchronization of device information with the MDM system (MDM-product-name) failed. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Alert |
|
issued host name |
JP1_SOURCEHOST |
The name of the management server in which an event occurred |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
cause = cause MDM setting = MDM-setting-name MDM server host name = host-name MDM server port number = port-number user ID = user-ID proxy server IP address = IP-address proxy server port number = port-number proxy server user ID = user-ID For cause, the cause of the error is displayed depending on the situation. |
|
For event number 1132
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
00006915 |
|
|
message |
-- |
A fatal error occurred during collection of the revision history. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Alert |
|
issued host name |
JP1_SOURCEHOST |
Target server name |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
Collect troubleshooting information (launch [Command] and execute getlogs command), and contact Support Service. |
|
For event number 1133
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
00006916 |
|
|
message |
-- |
Failed to output the file for saving the revision history. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Alert |
|
issued host name |
JP1_SOURCEHOST |
Target server name |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
cause-of-error For cause-of-error, the cause of the error is displayed depending on the situation. |
|
For event number 1135
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
00006917 |
|
|
message |
-- |
A request to reject connections to the network was sent to JP1/NETM/NM - Manager. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Alert |
|
issued host name |
JP1_SOURCEHOST |
Target server name |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_SECURITY |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
-- |
|
For event number 1136
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
00006918 |
|
|
message |
-- |
Failed to reject connections to the network. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Alert |
|
issued host name |
JP1_SOURCEHOST |
Target server name |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
cause-of-error For cause-of-error, the cause of the error is displayed depending on the situation. |
|
For event number 1137
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
00006919 |
|
|
message |
-- |
Failed to allow connections to the network. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Alert |
|
issued host name |
JP1_SOURCEHOST |
Target server name |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
cause-of-error For cause-of-error, the cause of the error is displayed depending on the situation. |
|
For event number 1141
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
0000691a |
|
|
message |
-- |
Errors occurred during the processing to delete the operation logs that exceeded the storage period from the operation log database, and the processing to re-create the index information of the operation log database. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Alert |
|
issued host name |
JP1_SOURCEHOST |
Target server name |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
cause-of-error For cause-of-error, the cause of the error is displayed depending on the situation. |
|
For event number 1149
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
0000691B |
|
|
message |
-- |
An error occurred while information was being sent to, or applied to, the management server. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Alert |
|
issued host name |
JP1_SOURCEHOST |
Target server name |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
Information type = information-type Start date and time of transmission = start-date-and-time-of-transmission Host name of transmission source = host-name-of-transmission-source Host name of transmission destination = host-name-of-transmission-destination Details = details Cause of error = cause-of-error |
|
For event number 1157
|
Attribute type |
Item |
Attribute name |
Content |
|
|---|---|---|---|---|
|
basic attributes |
event ID |
-- |
0000691C |
|
|
message |
-- |
An error occurred during device maintenance. |
||
|
extended attributes |
common information |
severity |
SERVERITY |
Alert |
|
issued host name |
JP1_SOURCEHOST |
Target server name |
||
|
product name |
PRODUCT_NAME |
/HITACHI/JP1/ITDM2 |
||
|
object type |
OBJECT_TYPE |
ITDM_ERR |
||
|
start time |
START_TIME |
event occurrence time |
||
|
program-specific information |
message details |
-- |
Set the correct system time on the server. If the problem persists, collect troubleshooting information (using appropriate command), and contact Support Service. |
|