7.5.10 Changing the connection mode
Set the connection mode for the controller based on the remote control settings for the target remote computer. However, if the remote control mode specified for the agent has higher privileges than those specified for the controller, you might need to change the controller mode when connecting the computer.
To change the connection mode:
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From the menu of the Remote Controller window, select Tools and then Connection Mode.
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From the submenu, select Monitoring Mode, Shared or Control Mode.
The connection mode is changed.
You can check the current connection mode from the status bar or the toolbar of the Remote Controller window.
You can also change the connection mode by clicking the Options button and on the toolbar, and then making changes on the Connection tab of the displayed dialog box.