7.9.6  Issuing a connection request to the controller

Use the Requester wizard to issue a connection request from a computer to the controller.

Important

The Requester wizard can only be used on online-managed computers.

Important

To start remote control by issuing a connection request to the controller, the request server on the controller end must be started. For details about how to start a request server, see 7.7.12  Starting or stopping a request server.

Tip

In the Requester wizard, you can export the wizard settings to a file. If you want to simultaneously issue a connection request from multiple computers to the same controller, you can easily do so by importing the exported setup file to each computer.

To issue a connection request to the controller:

1. Start the Requester wizard.

   From the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Agent, Remote Control Agent, and then Requester Wizard.

   The Requester wizard starts.

2. Specify the controller that you want to connect to, and then click the Next button.

   Tip

   If you have already exported the settings for the Requester wizard, you can specify the wizard settings in a batch operation by clicking the Import button to import the setup information.

3. Specify the action according to the controller's reply, and then click the Next button.

4. Specify the message to be displayed on the controller end when requesting a connection, and then click the Next button.

5. Select the action to take after the wizard is complete, and then click the Complete button.

   Tip

   When you click the Export button, the settings for the wizard are exported to a file.

A connection request is issued according to the settings. Remote control starts when the connection request is approved on the controller end.

When a computer issues a connection request to the controller, an icon () is displayed on the task bar of the computer. The connection request is effective as long as this icon is displayed.

Tip

You can specify two types of authentication information for the agent: address authentication (approval controller) and user authentication (user ID and password). However, only user authentication can be used when a computer is connected based on a connection request from the controller.

To Page Top