1.4.1 General procedure for starting the management of smart devices
Before starting to use the purchased smart devices, include them as the management targets of JP1/IT Desktop Management 2, and then distribute them to users.
To start the management of smart devices:
- 1. Install an MDM system.
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To start the management of smart devices by using JP1/IT Desktop Management 2, install an MDM system, and then register the smart devices in the MDM system.
- 2. Include smart devices as management targets.
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By including smart devices as the management targets of JP1/IT Desktop Management 2, you can manage smart devices in the same way as you manage other devices and assets in your organization.
To include smart devices as management targets, specify the MDM linkage settings, and then acquire smart device information from the MDM system.
- 3. Distribute smart devices to users.
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After including smart devices as the management targets of JP1/IT Desktop Management 2, determine users to which you distribute the smart devices by applications of smart device usage. First create a list of smart devices and the corresponding users, and then distribute the smart device to each user according to the list.
Start managing smart devices by using JP1/IT Desktop Management 2 in the same way as you manage other devices and hardware assets.
- Organization of this subsection
(1) General procedure for installing an MDM system
To start the management of smart devices by using JP1/IT Desktop Management 2, install an MDM system, and then register the smart devices in the MDM system.
- 1. Purchase an MDM product.
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After purchasing smart devices, purchase an MDM product.
- 2. Build an MDM server.
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Install the purchased MDM product on a server within your organization.
- 3. Register smart devices in the MDM product.
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Install an agent program for the MDM product on each smart device, and then register the smart devices in the MDM product. In addition, apply the MDM product policy to the smart devices.
- Tip
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Using JP1/IT Desktop Management 2, you can manage the smart devices registered in an MDM product. Make sure that you register all the smart devices to be managed in the MDM product.
The installation of an MDM product is complete.
(2) General procedure for including smart devices as management targets
By including smart devices as the management targets of JP1/IT Desktop Management 2, you can manage smart devices in the same way as you manage other devices and assets in your organization.
To include smart devices as management targets, specify the MDM linkage settings, and then acquire smart device information from the MDM system.
- 1. In JP1/IT Desktop Management 2, specify the MDM linkage settings.
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If you are using the MDM linkage function for the first time, access the MDM Linkage Settings view of the Settings module, and then specify the setting to acquire smart device information from the MDM system. If the MDM linkage settings are already specified, skip this step.
- 2. Include smart devices as the management targets of JP1/IT Desktop Management 2.
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In the MDM Linkage Settings view of the Settings module, from Action select Collect Device Info. from MDM Systems. Device information is acquired from the MDM system, and the discovered smart devices are automatically included as the management targets of JP1/IT Desktop Management 2.
If Not Defined is displayed under Discovery Option: in the MDM Linkage Settings view of the Settings module, access the Discovered Nodes view of the Settings module to manually include the discovered devices as management targets.
- 3. Confirm that the smart devices have been included as management targets.
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Confirm that the smart devices included as management targets are displayed in the Device List view of the Inventory module. By using filtering conditions such as Device Type (Smart Device) and Registered Date/Time, you can find the smart devices of interest more quickly.
- 4. Edit hardware asset information.
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In the hardware asset information for smart devices, Unconfirmed is displayed under Asset Status. In addition, only the information collected from the MDM system is registered as the hardware asset information. You need to therefore manually register information items that are not automatically collected, such as User Name, Department, Asset #, and Asset Status.
If necessary, register information items related to purchase contracts and communication contracts, and then associate them with hardware asset information.
The preparations for managing smart devices by using JP1/IT Desktop Management 2 are complete. After registering necessary information, distribute smart devices to users. If there are any smart devices to be held in stock, store them in the specified location.
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(3) Including smart device software as a management target
To include smart device software as a management target, acquire information about the smart device software from the MDM system, and then add the software as managed software.
The following table lists and describes the search words to be specified when you acquire the software information needed to add managed software.
|
Smart device OS |
Search word to be specified |
Application name to be specified |
|---|---|---|
|
Android |
Android-application-name |
Specify the application name displayed on the Software tab of the Managed Smart Device List view of JP1/ITDM2 - SDM#, or the application name displayed by the device when you select Settings and then Apps (Application Manager). |
|
iOS |
iOS-application-name |
Specify the application name displayed on the Software tab of the Managed Smart Device List view of JP1/ITDM2 - SDM#, or the application name displayed by the device when you select Settings, General, Storage & iCloud Usage and then Manage Storage. |
#: JP1/IT Desktop Management 2 - Smart Device Manager
(4) General procedure for distributing smart devices to users
By applications of smart device usage, determine users to which you distribute the smart devices managed by JP1/IT Desktop Management 2. First create a list of smart devices and the corresponding users, and then distribute the smart device to each user according to the list.
- 1. Accept an application for using a smart device submitted by each user.
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Ask users submitting an application for using a smart device to provide user information that is necessary to manage smart devices. Collect the following information from users:
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Department
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Location to which to distribute the device
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User name
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Email address
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Phone number
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- 2. Identify the available smart devices.
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In the Hardware Asset view of the Assets module, identify smart devices whose Asset Status is In Stock. Use the filtering function to facilitate this processing.
- 3. Change user information.
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In the Hardware Asset view of the Assets module, click the Change Status button to change the user information of smart devices. In addition, change the status of the smart devices under Asset Status to In Use.
- 4. Create a list of smart devices to be distributed.
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Before distributing smart devices to users, create a list of smart devices to be distributed. Export the hardware asset information of smart devices to be distributed to a CSV file. Make sure that you export all the hardware asset information items that you need to distribute smart devices to users. For example, export Asset # that identifies each smart device to be distributed, Department and Location that identify the locations to which to distribute smart devices, and User Name, E-mail, and Phone that allow you to contact users.
- Tip
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When you export the hardware asset information items, sort them by Department and Location so that you can efficiently distribute smart devices to users. To sort the hardware asset information items, click an item name in the operation view.
- 5. Distribute smart devices to users.
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Using an exported list of smart devices, distribute smart devices to appropriate users. If you are asking delivery companies to deliver smart devices to users, give them the list and ask them to use the list when they deliver the smart devices. By having users put their signatures on the list when they receive a smart device, you can confirm later that the smart devices have been delivered to all destinations.
After distributing smart devices to users, start managing them by using JP1/IT Desktop Management 2. When new tasks arise, update the hardware asset information as necessary to keep it up to date.
Related Topics: