7.10.3  Starting the chat server

If you start the chat server, you can use the Chat window to start chatting. When the chat server is running, the Chat Server icon () is displayed on the task bar. You can send or receive messages in the Chat window in the same way as operating as a client.

You can start the chat server either automatically or manually. You can make the chat server a resident process by setting the chat server to be automatically started. You can select how to best use the chat server according to the situation in which the chat function is used. For example, you can set the chat server to be automatically started when the chat function is used for the help desk.

To automatically start the chat server:

For a controller, add the chat server to Windows Startup. For a computer that has the agent installed, set the chat server to be automatically started when the agent starts, or add the chat server to Windows Startup.

To add the chat server to Windows Startup:

1. Open the Chat window.

   Tip

   To open the Chat window, perform one of the following:

   • From the menu of the Remote Controller window, select Tools and then Chat.

   • For a controller: From the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Manager, Tools, and then Remote Control - Chat.

   • For a computer that has the agent installed: From the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Agent, Remote Control Agent, and then Chat.

2. From the menu, select Tools, Chat Server, and then Start When Windows Starts.

The Chat Server shortcut is created in the user's Startup group. The chat server automatically starts from the next time the user logs on.

To automatically start the chat server when the agent starts:

To automatically start the chat server when the agent starts, select Start the chat server when remote control agent starts. in Remote control settings during agent setup.

To manually start the chat server:

1. Open the chat window.

   Tip

   To open the Chat window, perform one of the following:

   • From the menu of the Remote Controller window, select Tools and then Chat.

   • For a controller: From the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Manager, Tools, and then Remote Control - Chat.

   • For a computer that has the agent installed: From the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Agent, Remote Control Agent, and then Chat.

2. From the menu, select Tools, Chat Server, and then Start Chat Server.

The chat server starts, and the Chat Server icon is displayed on the task bar.

Tip

From the Tools menu of the Chat window, if you select Chat Server and then Hide When Minimized, you can hide the task bar when the chat server is minimized. The Chat Server icon is displayed even when the task bar is hidden, so you can redisplay the task bar by double-clicking the Chat Server icon. In addition, when a connection is made from another Chat window, the chat server pops up automatically.

Related Topics:

• 7.10.11 Using the Chat Server icon

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