4.5.3 Customizing the ticket window

The ticket functions available from the Ticket tab of the task application and request application allows customers to customize the Ticket window.
When customizing the Ticket window, edit the files in the “apps” repository. For details about the “apps” repository, see “Customizing the default YAML files”. For details on the Ticket window, see “Tickets”.

The Ticket window can be customized as follows.

[Ticket fields]

  • Change ticket field names
  • Add and delete ticket fields

For details, see “Ticket fields”.

[Ticket statuses]

  • Change ticket status names
  • Change the initial status and transition order of ticket statuses
  • Add and delete ticket statuses

For details, see “Ticket statuses”.

[Ticket types]

  • Change ticket type names
  • Add and delete types displayed on the Ticket tab

For details, see “Ticket types”.



NotesNotes

  • The following changes are reflected for all customers.
    • Changing field names
    • Adding and deleting fields
    • Changing status names
    • Changing the initial status and transition order of statuses
    • Adding and deleting statuses
    • Changing ticket type names
    • Add and delete types displayed on the Ticket tab


Section structure

4.5.3.1 Ticket fields
4.5.3.2 Ticket statuses
4.5.3.3 Ticket types