2.6 Use cases for notifications and email-based ticket creation

This section describes the prerequisites, configuration items, and setup procedures as use cases for ticket notification and email-based ticket creation.
The “Ticket Notification” function uses the Ops I GUI and emails to notify the agent registered in Ops I that, for example, a ticket has been created or an agent has been changed.
The “Email-based Ticket Creation” function allows OTOBO to check emails received at a specific email address and automatically create a ticket for each email.
For details, see the OTOBO manual.
https://doc.otobo.org/manual/user/11.0/en/content/index.html

To use the “Ticket Notification” function, you must configure one of the following:

• Notification using the Ops I notification function:
  The Ops I notification function can be used to send notifications through the use of the Ops I GUI and emails.
• Notification using an email server:
  Your email server can be used for email notification.

In addition, email-based ticket creation requires the use of an email server that you prepare.

Section structure

2.6.1 Notification using the Ops I notification function
2.6.2 Notification using an email server
2.6.3 Email-based ticket creation