6. [FAQ]

The “FAQ” function allows users to share knowledge. Operational efficiency can be improved by sharing information among agents on how to respond to existing problems. You can create categories to organize knowledge, and each user can rate the knowledge.
For details, see the OTOBO manual.
https://doc.otobo.org/manual/user/11.0/en/content/agent/faq.html

NoteNote

  • The items of knowledge registered in the "FAQ" function are called FAQ articles in OTOBO. This is different from the [Work Notes] articles in the [Ticket] tab of the Ops I task or request application.
  • The scope of sharing of FAQ articles created by using the "FAQ" function is limited to agents. The publishing of FAQ articles to anyone other than an agent is not supported.



Chapter structure

6.1 [FAQ] preparation
6.2 [Explorer]
6.3 [New]
6.4 [Journal]
6.5 [Language Management]
6.6 [Category Management]
6.7 [Search]
6.8 FAQ Zoom screen