8.1.1 Manage statistics
Select [Reports] - [Statistics] from the main menu to go to the [Statistics Management] screen.
Details on the [Statistics Management] screen are as follows.
- Clicking the [Actions] - [Add Statistics] button will take you to the [Add Statistics] screen, where you can create statistics.
- Clicking the [Actions] - [Import Statistics] button will take you to the [Import Statistics] screen, where you can import statistics definitions in XML format into OTOBO. This allows for the migration of statistics definitions created in other systems.
- The main area [Statistics] displays a list of statistics that exist in OTOBO.
The following is a detailed list of statistics.
(Table) Items in the list of statistics
| Item | Description |
|---|---|
| STAT# | Number automatically assigned to statistics |
| TITLE | Statistics title |
| OBJECT | Object types covered by the statistics |
| EXPORT | Exports statistics definitions in XML format |
| DELETE | Deletes statistics Deletion can be performed on statistics created in the "Create statistics" section. The statistics definitions provided by default cannot be deleted. |
| RUN | Runs the statistics |
Note
- Importing exported statistics definitions into the same OTOBO does not overwrite existing statistics definitions, but adds new statistics with the same name.
- Statistics for an object type of type "Static" cannot be imported if statistics for that object type already exist.
- The editing of files of exported statistics definitions is unsupported.
The following is a definition of the statistics provided by default. Definitions with a 〇 in the "Support" column can be referenced and run. Do not edit or delete the statistics definitions provided by default.
The [OBJECT] column displays the objects used in the statistics. For details on objects, see "(Table) Object types supported by Ops I".
(Table) List of supported statistics definitions provided by default
| STAT# | TITLE | OBJECT | Support |
|---|---|---|---|
| 10001 | Overview about all tickets in the system | TicketAccumulation | 〇 |
| 10002 | List of tickets closed, sorted by response time | Ticketlist | 〇 |
| 10003 | List of tickets closed last month | Ticketlist | 〇 |
| 10004 | List of tickets closed, sorted by solution time | Ticketlist | 〇 |
| 10005 | List of tickets created last month | Ticketlist | 〇 |
| 10006 | Changes of status in a monthly overview | StateAction | 〇 |
| 10007 | List of the most time-consuming tickets | Ticketlist | － |
| 10008 | New Tickets | TicketAccumulation | 〇 |
| 10009 | List of open tickets, sorted by time left until response deadline expires | Ticketlist | － |
| 10010 | List of open tickets, sorted by time left until escalation deadline expires | Ticketlist | － |
| 10011 | List of open tickets, sorted by time left until solution deadline expires | Ticketlist | － |
| 10012 | Total number of all tickets ever created per Ticket-Type and Priority | TicketAccumulation | 〇 |
| 10013 | Total number of all tickets ever created per Ticket-Type and State | TicketAccumulation | 〇 |
| 10014 | Total number of all tickets ever created per Ticket-Type and Queue | TicketAccumulation | 〇 |
| 10015 | Total number of all tickets ever created per Ticket-Type and Service | TicketAccumulation | － |
| 10016 | Monthly overview of all tickets created in the last month per Ticket-Type | TicketAccumulation | 〇 |
| 10017 | Monthly overview of all tickets created in the last month per Priority | TicketAccumulation | 〇 |
| 10018 | Monthly overview of all tickets created in the last month per State | TicketAccumulation | 〇 |
| 10019 | Monthly overview of all tickets created in the last month per Queue | TicketAccumulation | 〇 |
| 10020 | Monthly overview of all tickets created in the last month per Service | TicketAccumulation | － |
| 10021 | Number of tickets created in a specific time period per Ticket-Type and Priority | TicketAccumulation | 〇 |
| 10022 | Number of tickets created in a specific time period per Ticket-Type and State | TicketAccumulation | 〇 |
| 10023 | Number of tickets created in a specific time period per Ticket-Type and Queue | TicketAccumulation | 〇 |
| 10024 | Number of tickets created in a specific time period per Ticket-Type and Service | TicketAccumulation | － |
| 10025 | Number of currently open tickets per Ticket-Type and Priority | TicketAccumulation | 〇 |
| 10026 | Number of currently open tickets per Ticket-Type and Queue | TicketAccumulation | 〇 |
| 10027 | Number of currently open tickets per Ticket-Type and Service | TicketAccumulation | － |
| 10028 | Total number of all config items ever created per Class and State | ITSMConfigItem | 〇 |
| 10029 | Monthly overview of all config items created in the last month per Class | ITSMConfigItem | 〇 |
| 10030 | Monthly overview of all config items created in the last month per State | ITSMConfigItem | 〇 |
| 10031 | Number of config items created in a specific time period per Class and State | ITSMConfigItem | 〇 |
| 10032 | First level solution rate for all tickets ever created per Ticket-Type and Priority | ITSMTicketFirstLevelSolutionRate | － |
| 10033 | First level solution rate for all tickets ever created per Ticket-Type and Queue | ITSMTicketFirstLevelSolutionRate | － |
| 10034 | First level solution rate for all tickets ever created per Ticket-Type and Service | ITSMTicketFirstLevelSolutionRate | － |
| 10035 | Monthly overview of first level solution rate per Ticket-Type in the last month | ITSMTicketFirstLevelSolutionRate | － |
| 10036 | Monthly overview of first level solution rate per Priority in the last month | ITSMTicketFirstLevelSolutionRate | － |
| 10037 | Monthly overview of first level solution rate per Queue in the last month | ITSMTicketFirstLevelSolutionRate | － |
| 10038 | Monthly overview of first level solution rate per Service in the last month | ITSMTicketFirstLevelSolutionRate | － |
| 10039 | First level solution rate for all tickets created in a specific time period per Ticket-Type and Priority | ITSMTicketFirstLevelSolutionRate | － |
| 10040 | First level solution rate for all tickets created in a specific time period per Ticket-Type and Queue | ITSMTicketFirstLevelSolutionRate | － |
| 10041 | First level solution rate for all tickets created in a specific time period per Ticket-Type and Service | ITSMTicketFirstLevelSolutionRate | － |
| 10042 | Average solution time for all tickets ever created per Ticket-Type and Priority | ITSMTicketSolutionTimeAverage | － |
| 10043 | Average solution time for all tickets ever created per Ticket-Type and Queue | ITSMTicketSolutionTimeAverage | － |
| 10044 | Average solution time for all tickets ever created per Ticket-Type and Service | ITSMTicketSolutionTimeAverage | － |
| 10045 | Monthly overview of the average solution time per Ticket-Type in the last month | ITSMTicketSolutionTimeAverage | － |
| 10046 | Monthly overview of the average solution time per Priority in the last month | ITSMTicketSolutionTimeAverage | － |
| 10047 | Monthly overview of the average solution time per Queue in the last month | ITSMTicketSolutionTimeAverage | － |
| 10048 | Monthly overview of the average solution time per Service in the last month | ITSMTicketSolutionTimeAverage | － |
| 10049 | Average solution time of tickets created in the last month per Ticket-Type and Priority | ITSMTicketSolutionTimeAverage | － |
| 10050 | Average solution time of tickets created in the last month per Ticket-Type and Queue | ITSMTicketSolutionTimeAverage | － |
| 10051 | Average solution time of tickets created in the last month per Ticket-Type and Service | ITSMTicketSolutionTimeAverage | － |
| 10052 | ITSMChange Count Changes | ITSMChangeManagement | － |
| 10053 | ITSMChange Changes per Category | ITSMChangeManagement | － |
| 10054 | ITSMChange rejected changes | ITSMChangeManagementHistory | － |
| 10055 | ITSMChange retracted changes | ITSMChangeManagementHistory | － |
| 10056 | Relation Tickets (by types) ↔ Changes | ITSMChangeManagementChangesIncidents | － |
| 10057 | RfCs per Requester | ITSMChangeManagementRfcRequester | － |
| 10058 | Changes per config item class | ITSMChangeManagementChangesPerCIClasses | － |
| 10059 | FAQ access overview | FAQAccess | 〇 |