5.5.1 Linking tickets

You can associate tickets with other objects in [Miscellaneous] - [Link] on the Ticket Zoom screen. This function is useful when the content of the ticket can be resolved by using the content of an existing FAQ article.

Linked objects are listed on the Ticket Zoom screen, and details of the linked object can be viewed by clicking the linked object number. Also, when a link is set from an object to another object, a link is automatically set from the linked object to the source object.

Tickets with direct links to each other will appear as related tickets on the [Ticket] tab under [Related Records] on the Ticket Zoom screen of Ops I.
If you set a link to a ticket that is related to workflow in Ops I, it will appear as a related workflow on the [Workflow] tab under [Related Records] on the Ticket Zoom screen in Ops I.

NoteNote

  • Only "FAQ", "Ticket", and "ConfigItem" are supported as object types that can be selected under [Link with] on the Create New Link screen.
  • If "FAQ" or "Ticket" is selected for [Link with] on the Create New Link screen, only "Standard" link types are supported. Setting up "Parent" and "Child" links is not supported.