Introduction
This document describes how to use the ITSM application of JP1 Cloud Service/Operations Integration.
■ Target product
JP1 Cloud Service/Operations Integration 02-70
■ Export precautions
When exporting this product, please check the regulations of the Foreign Exchange and Foreign Trade Law and the export control regulations of the U.S. and other foreign countries, and follow the necessary procedures.
If you have any questions, please contact our sales representative.
■ Trademarks
Company names and product names mentioned in this document may be the trademarks of their respective owners.
■ Organization of manuals
The Ops I manuals consists of three documents, including this manual.
This manual describes how to use the Ops I ITSM application.
- JP1 Cloud Service/Operations Integration User’s Guide
- JP1 Cloud Service/Operations Integration User’s Guide (ITSM Operation Manual) <this manual>
- JP1 Cloud Service/Operations Integration API Reference
■ Notation in this manual
In this manual, names are abbreviated. The notation in this manual is shown as follows.
| Abbreviation | Official name |
|---|---|
| .NET | Microsoft(R) .NET |
| Excel | Microsoft(R) Excel |
| IdP | Identity Provider |
| JP1/AJS3 | JP1/Automatic Job Management System 3 |
| JP1/IM | JP1/Integrated Management 3 JP1/Integrated Management 2 JP1/Integrated Management |
| OIDC | OpenID Connect |
| Ops I | JP1 Cloud Service/Operations Integration 02-70 |
| RHEL | Red Hat(R) Enterprise Linux(R) |
| Windows Server | Microsoft(R) Windows Server(R) 2022 Standard Microsoft(R) Windows Server(R) 2022 Datacenter Microsoft(R) Windows Server(R) 2019 Standard Microsoft(R) Windows Server(R) 2019 Datacenter Microsoft(R) Windows Server(R) 2016 Standard Microsoft(R) Windows Server(R) 2016 Datacenter |
| SAML | Security Assertion Markup Language |
■ Expressions used in product screens
Expressions used in this manual might be different from Japanese and English expressions used in product screens due to OSS upgrades or other reasons. In such cases, please replace expressions as needed when you read this manual.
■ Symbols used in this manual
The following symbols are used in this manual.
| Symbol | Meaning |
|---|---|
| [ ] | Indicates the main menu, screen names, button names, and field names, etc. Example Main menu: [FAQ] Screen name: [Add New FAQ] screen Button name: [Save] button |
| [ ] - [ ] | Indicates the action of selecting an item from the screen's main menu or selecting a button or link from a widget. Example From the main menu, select [Admin] and open [Ticket Settings] - [Queues]. The above example shows selecting [Admin] from the main menu and then selecting [Queues] from the [Ticket Settings] widget on the destination screen. |
■ Values described in this manual
In this manual, when specific values to be specified in the fields of each setting are listed (Example: Specify “value”.), other values are not supported.
However, Chapter 2, “Use Cases”, provides examples of values and does not limit the specified values.
■ Screen images in this manual
Due to product improvements, differences in web browsers, and other factors, some of the screens shown in this manual may differ from your product screens. Please understand this in advance.
■ Search function of the web manuals
The search function of the web manuals can be used to search the following scope.
- English words
- Japanese words
- Values (positive integers, decimal points)
You cannot search for characters such as symbols and delimiters.
■ Published
April 2025
■ Copyright
Copyright (C) 2025, Hitachi, Ltd.