6.3 [New]

The “New” function allows you to add new FAQ articles.
For details, see the OTOBO manual.
https://doc.otobo.org/manual/user/11.0/en/content/agent/faq/new.html

NoteNote

  • It is not possible to create an FAQ article without any existing categories. When creating an FAQ article, at least one category must have been created in advance. For details on categories, see "[Category Management]".
  • The input fields [State] "public (all)" and "external (customer)" are not supported.