9. [Admin]

The “Admin” function allows you to change settings that affect all users, such as the configuration of the OTOBO system and the management of users and customers.
Because the various settings of OTOBO are managed by Ops I, only access to use the settings explicitly described in this manual and to perform the procedures described is supported.
The use of settings or implementation of procedures not described in this manual, or marked as not supported, is not supported.

The Administration screen allows you to do the following operations, among others.

• Create and edit the contact person (queue): “Create and edit the contact person”
• Set calendars for SLA calculation: “Set calendars”
• Create, update, and invalidate SLAs: “Manage SLAs”
• Register GenericAgent for automatic SLA allocation: “Register GenericAgent”
• Register and manage conditions for ticket notification: “Manage ticket notifications”
• CMDB management functions: “Management functions”
• Create dynamic fields in the Custom Ticket screen: “Designing and Building Your Operation > Other operational design tips > Customizing the ticket window > Ticket fields” in “JP1 Cloud Service/Operations Integration User’s Guide”.
  

Chapter structure

9.1 Create and edit the contact person
9.2 Set calendars
9.3 Manage SLAs
9.4 Register GenericAgent
9.5 Manage ticket notifications