1.2.2 Roles (by function)

The functions of OTOBO and the required Ops I Primitive roles are as follows.
The following table indicates the support status of the main menu and the menus that can be selected from the main menu via pull-down menus. For information on the support and non-support of widgets, buttons, etc., see the chapters on individual functions.

(Table) Primitive roles of Ops I by function

Function	Primitive roles in Ops I
itsm_admin	itsm_manager	itsm_user	itsm_viewer
Avatar icon [Personal preferences] (See "Preparation".)	〇	〇	〇	〇
[Dashboard]	〇	〇	〇	〇
[Customers]	〇	〇	△^*1	△^*1
[Calendar]	-	-	-	-
[Tickets]	〇	〇	△^*2	△^*2
[FAQ]	〇	△^*3	△^*3	△^{3, 4}
[Services]	-	-	-	-
[CMDB]	〇	〇	△^*5	△^*5
[ITSM Changes]	-	-	-	-
[Reports]	〇	〇	×	×
[Admin]	〇	×	×	×

(Legend) 〇: Accessible; △: Partially unsupported, partially hidden, or unavailable; ×: Hidden; -: Unsupported

*1: [Customer Administration] is hidden.

*2: [Queue view] is not supported.

*3: [Language Management] and [Category Management] are hidden.

*4: [New] is unavailable.

*5: [New] is hidden.