5.3 [Status view]
The “Status view” function lists completed and uncompleted tickets, respectively.
Each tab displays tickets with the following status in Ops I
(Table) Correspondence between each tab and the status of the ticket to be displayed ([Status view])
| Ops I ticket status | Tab | |
|---|---|---|
| Open Tickets | Closed Tickets | |
| new | 〇 | × |
| pending | 〇 | × |
| awaiting_approval | 〇 | × |
| planning | 〇 | × |
| in_progress | 〇 | × |
| open | 〇 | × |
| awaiting_implementation | 〇 | × |
| declined | 〇 | × |
| awaiting_backout | 〇 | × |
| implementing | 〇 | × |
| investigating | 〇 | × |
| closed | × | 〇 |
| completed | × | 〇 |
| cancelled | × | 〇 |
| resolved | × | 〇 |
| closed_with_backout | × | 〇 |
For details on statuses in Ops I tickets, see "Ticket statuses".
For details on the Status View function, see the OTOBO manual.
https://doc.otobo.org/manual/user/11.0/en/content/agent/tickets/status-view.html