1. User's Guide (ITSM Operation Manual) >
  2. 2. Use Cases >
  3. 2.2 Use cases for configuration management (CMDB)

2.2 Use cases for configuration management (CMDB)

This section describes the use cases for configuration management using the “CMDB” function.



Section structure

2.2.1 Define configuration item classes and managed items
2.2.2 Create, browse, update, and delete configuration items
2.2.3 Update by exporting and importing a list of configuration items
2.2.4 Associations between configuration items


JP1 Cloud Service/Operations Integration User's Guide (ITSM Operation Manual)
Operations
Integration
  • Home
  • Introduction
  • Changes
  • Contents
  • 1. Overview
    • 1.1 Supported functions
    • 1.2 Prerequisite knowledge
      • 1.2.1 Log in/log out
      • 1.2.2 Roles (by function)
      • 1.2.3 Screen structure
    • 1.3 Preparation
      • 1.3.1 [User Profile]
      • 1.3.2 [Notification Settings]
      • 1.3.3 [Miscellaneous]
    • 1.4 Temporary restrictions
  • 2. Use Cases
    • 2.1 Use cases for FAQ articles (knowledge)
    • 2.2 Use cases for configuration management (CMDB)
      • 2.2.1 Define configuration item classes and managed items
      • 2.2.2 Create, browse, update, and delete configuration items
      • 2.2.3 Update by exporting and importing a list of configuration items
      • 2.2.4 Associations between configuration items
    • 2.3 Use cases for incident management
    • 2.4 Use cases for statistics
      • 2.4.1 Ticket list statistics
      • 2.4.2 Aggregate statistics
    • 2.5 Use cases for customer management
    • 2.6 Use cases for notifications and email-based ticket creation
      • 2.6.1 Notification using the Ops I notification function
      • 2.6.2 Notification using an email server
      • 2.6.3 Email-based ticket creation
  • 3. [Dashboard]
  • 4. [Customers]
    • 4.1 [Customer Information Center]
    • 4.2 [Customer User Information Center]
    • 4.3 [Customer Administration]
      • 4.3.1 Customer registration
  • 5. [Tickets]
    • 5.1 [Tickets] prerequisite knowledge
    • 5.2 [Queue view]
    • 5.3 [Status view]
    • 5.4 [Search]
    • 5.5 Ticket Zoom screen
      • 5.5.1 Linking tickets
  • 6. [FAQ]
    • 6.1 [FAQ] preparation
    • 6.2 [Explorer]
    • 6.3 [New]
    • 6.4 [Journal]
    • 6.5 [Language Management]
    • 6.6 [Category Management]
    • 6.7 [Search]
    • 6.8 FAQ Zoom screen
  • 7. [CMDB]
    • 7.1 [Overview]
      • 7.1.1 [History] (version management)
      • 7.1.2 [Edit]
      • 7.1.3 [Link]
      • 7.1.4 [Delete]
    • 7.2 [New]
    • 7.3 [Search]
    • 7.4 Management functions
      • 7.4.1 Class management
      • 7.4.2 Create fields
      • 7.4.3 Import/Export
  • 8. [Reports]
    • 8.1 [Statistics]
      • 8.1.1 Manage statistics
      • 8.1.2 Create statistics
      • 8.1.3 Edit statistics
      • 8.1.4 Run statistics
  • 9. [Admin]
    • 9.1 Create and edit the contact person
    • 9.2 Set calendars
    • 9.3 Manage SLAs
    • 9.4 Register GenericAgent
    • 9.5 Manage ticket notifications
  • 10. Appendix
    • 10.1 Version changes

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