8.1 [Statistics]

The “Statistics” function collects a variety of information to provide statistics on OTOBO’s operational status.
The following are examples of information that can be collected.

• Number and attributes of tickets and configuration items present on OTOBO
• Response time by the agent
• Number of tickets according to the contact person and ticket type
• Ticket resolution time

For details, see the OTOBO manual.
https://doc.otobo.org/manual/user/11.0/en/content/agent/reports/statistics.html

Section structure

8.1.1 Manage statistics
8.1.2 Create statistics
8.1.3 Edit statistics
8.1.4 Run statistics