5.5 Ticket Zoom screen
On the Ticket Zoom screen, you can view detailed information about a ticket and the exchanges that took place regarding the ticket, as well as change ticket information.
For details, see the OTOBO manual.
https://doc.otobo.org/manual/user/11.0/en/content/agent/tickets/ticket-zoom.html
The Ticket Zoom screen is displayed by clicking a ticket in the ticket list on the dashboard or other screens of each function. Examples of how to display the screen are shown below.
- From the following widgets from the main menu [Dashboard].
- [Reminder Tickets]
- [New Tickets]
- [Open Tickets]
- From [Tickets] - [Queue view] in the main menu.
- From [Tickets] - [Status view] in the main menu.
- From [Tickets] - [Search] in the main menu
For information on how to view the Ticket Zoom screen, see “[Dashboard]”, “[Queue view]”, “[Status view]”, and “[Search]”.
Note
- Updating ticket information on the Ticket Zoom screen can be done only via [Miscellaneous] - [Link].
(Figure) [Miscellaneous] - [Link] operation screen
![(Figure) [Miscellaneous] - [Link] operation screen](../../images/ticket/image_ot_050.png)
- The items listed in [Article Overview] of the Ticket Zoom screen are the [Work Notes] articles in the Ops I tickets. Articles highlighted in red represent articles sent to the Ops I [Work Notes] with the [Customer Visible] checkbox cleared.
Section structure