6.8 FAQ Zoom screen

The “FAQ Zoom” screen allows you to review and edit the content of an FAQ article. For details on how to check the “FAQ Zoom” screen, see “Checking the FAQ Zoom screen for created FAQ articles”.
For details, see the OTOBO manual.
https://doc.otobo.org/manual/user/11.0/en/content/agent/faq/faq-zoom.html

NoteNote

  • The contents that can be edited by using the "Edit" function are the same as those in the [Add FAQ Article] screen under [FAQ] - [New]. For more information on [New], see "[New]".
  • The "Print" function is not supported.
  • The object types that can be selected in the [Link with] field of the "Link" function are "FAQ" and "Ticket".
  • The "Delete" function allows you to delete FAQ articles, but it also deletes history and other information, which might delete useful information as well. If you want to hide FAQ articles in [FAQ] - [Explorer], specify "invalid" in the [Validity] field.