1.1 Supported functions

This section describes the operation of OTOBO, which is supported as an ITSM application for Ops I.

The following table describes the OTOBO functions supported by Ops I.
For details on access to each function, see “(Table) Primitive roles of Ops I by function”.

(Table) Supported functions (by function)

Function	Outline
3. [Dashboard]	You can quickly grasp timely information such as tickets that need immediate attention and tickets in My Queues (the contact person in Ops I).
4. [Customers]	You can view information about customers and customer users.
5. [Tickets]	You can browse tickets on OTOBO and set up links to tickets.
6. [FAQ]	Users can share their knowledge and information on how to respond to existing problems among their counterparts. It also allows for the organization and evaluation of knowledge.
7. [CMDB]	This is an OTOBO extension that allows you to manage system configuration items. By setting associations between configuration items and automatically recording change request histories, you can get an efficient overview of the entire system.
8. [Reports]	Information about tickets and configuration items can be collected and statistics can be generated. In addition, the number of tickets can be quickly aggregated according to the window in charge and ticket type.
9. [Admin]	You can change the settings of the OTOBO system and settings that affect all users.

Also, some operations might not be available even for supported functions. Details are provided in the chapter descriptions.

Functions other than those described above are not supported and should not be used.
Unsupported functions are listed below.

(Table) Unsupported functions

Function	Scope	Remarks
[Customers]	Customer user management	Set to hidden by Ops I
[Calendar]	(All)	－
[Tickets]	[Service view]	－
	[Escalation view]	－
	[New phone ticket]	－
	[New email ticket]	－
	[New process ticket]	Set to hidden by Ops I
[Services]	(All)	－
[ITSM Changes]	(All)	－
[Reports]	[Reports]	－

Also, the reference in the OTOBO manual to the OTOBO “Developer manual” is not available.
https://doc.otobo.org/manual/developer/11.0/en/content/index.html