Notices

Preface

Part 1: Operation

1. Starting and Stopping Performance Management

1.1 Start and stop sequence for the entire Performance Management system

1.1.1 Start sequence for the entire Performance Management system

1.1.2 Stop sequence for the entire Performance Management system

1.2 Starting services

1.2.1 Starting services on the monitoring manager or the monitoring agent

1.2.2 Starting services on the monitoring console server

1.3 Stopping services

1.3.1 Stopping monitoring manager and monitoring agent services

1.3.2 Stopping monitoring console server services

1.4 Synchronizing the starting and stopping of PFM - Manager or PFM - Base and PFM - Web Console

1.4.1 Configuration for synchronizing service starting and stopping

1.4.2 Procedure for synchronizing service starting and stopping

1.5 Logging on to and off from PFM - Web Console

1.5.1 Logging on to PFM - Web Console

1.5.2 Logging off from PFM - Web Console

1.6 Checking the status of service operations

1.6.1 Checking the operating status of services by using a command

1.6.2 Checking the operating status of services on the browser

1.7 Specifying automatic refresh intervals for the browser

1.8 Notes

1.8.1 When starting PFM - Agent or PFM - RM in a large-scale system

1.8.2 Starting a PFM - Agent or PFM - RM service during command execution

1.8.3 Starting on a Windows machine

1.8.4 Starting the Status Server service

1.8.5 Monitoring alarm events

1.8.6 Executing actions

2. Managing User Accounts

2.1 User account authentication and permissions

2.2 Setting the user account authentication mode

2.3 Creating a Performance Management user account

2.3.1 Creating a new Performance Management user account

2.3.2 Copying and customizing an existing user account

2.4 Editing a Performance Management user account

2.4.1 Changing the password

2.4.2 Changing the permissions of a Performance Management user account

2.4.3 Deleting a Performance Management user account

3. Monitoring Agents

3.1 Monitoring by using the Agents tree

3.1.1 Agent types

3.2 Creating an Agents tree

3.2.1 Creating a new agent management folder

3.2.2 Placing agents in a management folder

3.2.3 Editing an Agents tree used for monitoring

3.3 Monitoring the status of agent operations

3.3.1 Checking the status of agents

3.3.2 Checking the status of alarms

3.3.3 Displaying reports

3.3.4 Displaying event history

3.3.5 Using summary display to check the operating status

3.3.6 Displaying agent properties

3.3.7 Editing agent properties

3.3.8 Distributing agent properties as a batch

4. Managing Operation Monitoring Data

4.1 Managing performance data

4.1.1 Modifying the recording options for performance data

4.1.2 Modifying the retention conditions for performance data (in Store 2.0)

4.1.3 Modifying the retention conditions for performance data (in Store 1.0)

4.1.4 Exporting performance data

4.1.5 Checking the disk space used for performance data

4.1.6 Erasing performance data

4.1.7 Initializing the settings for the Store database

4.1.8 Importing backup data (with Store 2.0)

4.1.9 Converting the data model of backup data (with Store 2.0)

4.1.10 Displaying information about the Agent Store and Remote Monitor Store services or backup directory (in Store 2.0)

4.2 Managing event data

4.2.1 Changing the maximum number of records for event data

4.2.2 Exporting event data

4.2.3 Checking the disk space used for event data

4.2.4 Erasing event data

4.3 Notes

4.3.1 Size limit of the Store database

4.3.2 When the Agent Store or Remote Monitor Store service stopped abnormally

4.3.3 When the disk capacity is insufficient

4.3.4 Checking the size of, and reorganizing, the Store database

4.3.5 When files or folders are not deleted after their retention period expires

4.3.6 The default retention period of records in Store 2.0

4.3.7 Performance data stored after a data model upgrade

5. Creation of Reports for Operation Analysis

5.1 Overview of reports

5.1.1 About reports

5.1.2 Report types

5.1.3 Display formats of reports

5.2 Process flow for creating a report

5.3 Creating reports by using a browser

5.3.1 Creating a report folder

5.3.2 Displaying the New Report window

5.3.3 Setting the name and type of a report

5.3.4 Setting fields displayed in a report

5.3.5 Setting display conditions for fields displayed in a report (filter condition)

5.3.6 Setting the display information for a report (refresh interval and display period)

5.3.7 Setting the display format (table, list, or graph) of a report

5.3.8 Associating a report with another report (drilldown report)

5.3.9 Copying a report

5.3.10 Editing a report

5.3.11 Renaming a folder or report

5.3.12 Deleting a folder or report

5.3.13 Exporting reports

5.3.14 Importing a report

5.4 Creating reports by using the Quick Guide

5.4.1 Procedure for creating reports by using the Quick Guide

5.4.2 Searching fields

5.4.3 Default values used for reports created with the Quick Guide

5.5 Creating reports by using commands

5.5.1 Outputting and customizing report definitions

5.5.2 Deleting an unnecessary report

5.6 Creating and editing bookmarks by using a browser

5.6.1 Creating bookmarks

5.6.2 Adding a bookmark folder

5.6.3 Renaming folders and bookmarks

5.6.4 Deleting folders, bookmarks, and reports

5.6.5 Checking the properties of a bookmark

5.6.6 Tiling display of reports registered in bookmarks

5.7 Displaying reports

5.7.1 Displaying reports

5.7.2 Checking the report properties (definition)

5.7.3 Setting the display conditions for a report

5.7.4 Displaying a drilldown report

5.8 Displaying combination reports

5.8.1 Preparing to display combination reports

5.8.2 Displaying combination reports

5.8.3 Checking the properties (definitions) of combination bookmarks

5.8.4 Examples of using combination reports in real-world situations

5.9 Outputting reports

5.9.1 Exporting reports in CSV or HTML format by using a browser

5.9.2 Exporting reports in CSV or HTML format by using a command

5.9.3 CSV format

5.9.4 HTML format

5.10 Notes on reports

5.10.1 Notes on creating reports

5.10.2 Notes on displaying reports

5.10.3 Notes on combination reports

6. Monitoring Operations with Alarms

6.1 Overview of alarms

6.2 Process of setting up and operating alarms

6.3 Procedures before setting alarms

6.4 Setting alarms by using the browser

6.4.1 Creating an alarm table

6.4.2 Creating an alarm (setting the basic information)

6.4.3 Setting a value whose existence is to be monitored

6.4.4 Setting the alarm conditions

6.4.5 Setting the actions

6.4.6 Associating a report with an alarm

6.4.7 Copying an alarm table or alarm

6.4.8 Editing an alarm

6.4.9 Deleting an alarm table or alarm

6.4.10 Exporting alarm tables

6.4.11 Importing alarm tables

6.5 Setting alarms by using the Quick Guide

6.5.1 Procedure for creating alarms by using the Quick Guide

6.5.2 The default values of an alarm created by using the Quick Guide

6.6 Operating alarms by using the browser

6.6.1 Changing the association between an alarm table and a monitoring agent

6.6.2 Displaying the monitoring agents bound to an alarm table

6.6.3 Stopping monitoring with an alarm

6.6.4 Starting monitoring with an alarm

6.6.5 Displaying alarm properties (definitions)

6.7 Setting alarms by using commands

6.7.1 Creating an alarm definition file

6.7.2 Checking the alarm definition file

6.7.3 Modifying an alarm definition

6.7.4 Copying an alarm table

6.7.5 Deleting an alarm table

6.7.6 Deleting an alarm

6.8 Operating alarms by using commands

6.8.1 Associating an alarm table with a monitoring agent

6.8.2 Unbinding an alarm table bound to a monitoring agent

6.8.3 Checking the connection between an alarm table and a monitoring agent

6.8.4 Starting monitoring with an alarm

6.8.5 Stopping monitoring with an alarm

6.8.6 Checking the properties of an alarm table

6.9 Notes on alarms

6.9.1 Notes on creating alarms

6.9.2 Relationship between the alarm damping and alarm event issues

6.9.3 Notes on evaluating alarms

7. Displaying Events

7.1 Displaying the latest events

7.1.1 Displaying the latest events information

7.1.2 Displaying a report associated with an alarm

7.1.3 Displaying alarm properties

7.1.4 Setting the display conditions for the Event Monitor window

7.2 Displaying the event history

7.2.1 Displaying the event history

7.3 Outputting the event history

7.3.1 Outputting the event history in CSV format

7.3.2 Outputting the event history in HTML format

8. Backing Up and Restoring Data

8.1 Overview of backing up and restoring data

8.1.1 Data backup methods

8.1.2 Information that needs to be backed up

8.2 Overview of partial backups

8.3 Backing up and restoring definition information

8.3.1 Backing up and restoring report definition information

8.3.2 Backing up and restoring alarm definition information

8.3.3 Backing up and restoring service definition information

8.3.4 Backing up and restoring bookmark definition information

8.4 Backing up and restoring operation-monitoring data

8.4.1 Backing up and restoring the event data

8.4.2 Backing up and restoring the performance data

8.4.3 Partially backing up performance data (Store 2.0)

Part 2: System Linkage

9. Cluster System Configuration and Operation

9.1 Overview and design of cluster systems

9.1.1 Overview of cluster systems

9.1.2 Designing a cluster configuration

9.1.3 Designing the network configuration

9.1.4 Designing the data configuration

9.1.5 Operation design in cluster systems

9.1.6 Designing the failover policy

9.2 Configuration of a cluster system (in Windows)

9.2.1 Before installation and setup

9.2.2 Installing and setting up PFM - Manager

9.2.3 Installing and setting up PFM - Web Console

9.2.4 Installing an upgrade for PFM - Agent or PFM - RM

9.2.5 Unsetup and uninstallation of PFM - Manager

9.2.6 Unsetup and uninstallation of PFM - Web Console

9.3 Changing the cluster system configuration (in Windows)

9.3.1 Adding PFM - Agent or PFM - RM

9.3.2 Deleting PFM - Agent or PFM - RM

9.3.3 Changing logical host names after starting operation

9.4 Configuration of a cluster system (in UNIX)

9.4.1 Before installation and setup

9.4.2 Installing and setting up PFM - Manager

9.4.3 Installing and setting up PFM - Web Console

9.4.4 Installing an upgrade for PFM - Agent or PFM - RM

9.4.5 Unsetup and uninstallation of PFM - Manager

9.4.6 Unsetup and uninstallation of PFM - Web Console

9.5 Changing the cluster system configuration (in UNIX)

9.5.1 Adding PFM - Agent or PFM - RM

9.5.2 Deleting PFM - Agent or PFM - RM

9.5.3 Changing logical host names after starting operation

9.6 Cluster system operations

9.6.1 Starting and stopping Performance Management in a cluster system

9.6.2 Managing user accounts in a cluster system

9.6.3 Managing agents in an integrated manner in a cluster system

9.6.4 Collecting and managing the operation management data in a cluster system

9.6.5 Creating operation management reports in a cluster system

9.6.6 Performing realtime operation monitoring by alarms in a cluster system

9.6.7 Performing backup and restore in a cluster system

9.6.8 Performing the required operation when a failover occurs in a cluster system

9.7 Failure recovery in a cluster system

9.8 Notes on cluster systems

10. Linking with the Integrated Management Product JP1/IM for Operation Monitoring

10.1 Overview of linking with the integrated management product JP1/IM for operation monitoring

10.1.1 Monitoring by using integrated console

10.1.2 Monitoring by using integrated scope

10.1.3 Linkage of Performance Management and JP1/IM

10.2 Considerations for linking with JP1/IM

10.2.1 JP1 event types

10.2.2 Prerequisite conditions for issuing JP1 events

10.3 Setting up the linkage with JP1/IM

10.3.1 Installation

10.3.2 Setup

10.3.3 Unsetup

10.4 Operating the linkage with JP1/IM

10.4.1 Procedure for alarm event monitoring via the JP1/IM integrated console

10.4.2 Procedure for monitoring via the integrated scope of JP1/IM

10.4.3 Displaying a report from the integrated console of JP1/IM

10.4.4 Procedure for starting PFM - Web Console from the JP1/IM integrated management menu

10.5 List of JP1 event attributes

11. Linking with Network Node Manager (NNM) for Operation Monitoring

11.1 Overview of linking with Network Node Manager (NNM) for operation monitoring

11.2 Constructing the linkage with NNM

11.2.1 Supported OSs for linking with NNM

11.2.2 Installation

11.2.3 Setup

11.2.4 Unsetup

11.2.5 Changing configuration

11.3 Operations for linkage with NNM

11.3.1 Starting and terminating the service of the OpenView linkage facility

11.3.2 Monitoring alarm events from NNM

11.4 Configuration of MIB objects

12. Linking with ODBC-Compliant Application Programs for Operation Analysis

12.1 Overview of linking with an ODBC-compliant operation analysis application program

12.2 Installation and setup

12.2.1 Supported OSs for linking with an ODBC-compliant application program

12.2.2 Installation

12.2.3 Setup

12.3 Example of using Microsoft Excel to extract performance data

12.4 Notes

12.4.1 Supported SQL functions

12.4.2 Supported expressions

12.4.3 Specification rules for the names of columns and tables

12.4.4 Specifying common key fields

12.4.5 Adjusting the time

12.4.6 Executing a query among multiple agents

12.4.7 Notes on using ODBC from Microsoft Excel

Part 3: Troubleshooting

13. Detecting Problems within Performance Management

13.1 Overview of detecting problems within Performance Management

13.2 Using the health check function to check the operating status of monitoring agents and their hosts

13.2.1 Configuring the health check function

13.2.2 Checking operating statuses

13.2.3 Examples of using the health check function

13.3 Using the status management function to check service status

13.3.1 Configuring the status management function

13.3.2 How to check the service status

13.3.3 Status management during cluster system operation

13.3.4 When a problem occurs within the status management function

13.4 Using the PFM service automatic restart functionality to restart PFM services

13.4.1 Prerequisite conditions

13.4.2 Service startup unit for the PFM service automatic restart functionality

13.4.3 Configuring the PFM service automatic restart functionality

13.4.4 Using the PFM service automatic restart functionality

13.5 Detecting problems by linking with the integrated system monitoring product

13.5.1 Configuring the log output method

13.5.2 Example of creating a definition file for the JP1/Base log file trapping function

13.5.3 Starting the JP1/Base log file trapping function

14. Error Handling Procedures

14.1 Error handling procedures

14.2 Troubleshooting

14.2.1 Setting up and starting a service

14.2.2 Connecting to agents

14.2.3 Logging on to PFM - Web Console

14.2.4 Executing commands

14.2.5 Agent management

14.2.6 Report definition

14.2.7 Alarm definition

14.2.8 Collecting and managing performance data

14.2.9 Linking with other programs

14.2.10 Other problems

14.3 Log information

14.3.1 Type of log information

14.3.2 Log information files

14.4 Data to be collected in the event of trouble

14.4.1 Data to be collected in the event of an error (in Windows)

14.4.2 Data to be collected in the event of an error (in UNIX)

14.5 Data collection procedure

14.5.1 Data collection procedure (in Windows)

14.5.2 Data collection procedure (in UNIX)

14.5.3 Data collection procedure (in PFM - Web Console)

14.6 Restoring the Performance Management system

14.6.1 Restore procedure for an error related to changes in the configuration

14.6.2 Restore procedure for a serious error related to a disk failure

Appendixes

A. Version Changes

A.1 Changes in 09-00

A.2 Changes in 08-11

A.3 Changes in 08-00

A.4 Changes in 07-10

A.5 Changes in 07-00

B. Glossary

Index

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