Job Management Partner 1/Performance Management User's Guide

14.2.2 Connecting to agents

If an error such as Cannot connect to an agent is output on PFM - Web Console, check the following:

1. From the PFM - Manager host, execute ping PFM-Agent-host to check the following:
   
   • Whether it is possible to communicate with the PFM - Agent host
   • If it is possible to communicate, whether the IP address matches that used by the PFM - Agent or PFM RM host
   • If the jpchosts or hosts file is used, whether the IP address is correctly set in the file on PFM - Manager and PFM - Agent or PFM - RM hosts
   Performance Management performs name resolution in the order of jpchosts, hosts, and DNS.
   
2. From the PFM - Agent or PFM - RM host, execute ping PFM-Manager-host to check the following:
   
   • Whether it is possible to communicate with the PFM - Manager host
   • If it is possible to communicate, whether the IP address matches the address used by the PFM - Manager host
   • If the jpchosts or hosts file is used, whether the IP address is correctly set in the file on the PFM - Manager and PFM - Agent or PFM - RM hosts
   Performance Management performs name resolution in the order of jpchosts, hosts, and DNS.
   
3. If there is a firewall between PFM - Manager and PFM - Agent or PFM - RM, whether the ports used by PFM - Manager and PFM - Agent or PFM - RM are locked and whether the system is configured to allow communication through the firewall.
   For details on firewall routing, see the manual Job Management Partner 1/Performance Management Reference.
   
4. If jpctool service list -id * -host * is executed on the PFM - Manager host, whether the information that existed before the host name was changed is displayed
   If it is displayed, execute the jpctool service delete command on the PFM - Manager host to delete the information.
   

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