Job Management Partner 1/Performance Management User's Guide

13.2.2 Checking operating statuses

You can check the health check status of an agent by its icon in the agents tree of PFM - Web Console, as well as in the Event Monitor window and Event History window. You can also view more detailed information about the health check status by using the reports generated by the health check agent. Because health check agent reports only show information from monitoring agents for which polling has completed, you cannot display reports before polling has taken place. For details on the content of each window, see the chapters that describe the windows in the manual Job Management Partner 1/Performance Management Reference.

Organization of this subsection

(1) In PFM - Agent

(2) In PFM-RM

(1) In PFM - Agent

(a) Events issued when monitoring the operating status of the host running PFM - Agent

The following table describes the events that can occur when monitoring the operating status of the host on which the PFM - Agent is running.

Status Description

Running The health check function can communicate with the host where the monitoring agent is running.

Host Not Available The health check function cannot communicate with the host where the monitoring agent is running.

You cannot check the status of the service when monitoring the operating status on a host level. When you want to see detailed information about the service, use the jpctool service list command.

(b) Events issued when monitoring the operating status of the PFM - Agent service

The following table describes the events that can occur when monitoring the operating status of the PFM - Agent service.

Table 13-4 Events issued when monitoring the operating status of the PFM - Agent service

Status Description

Running The agent is fully functional and working normally
This status appears when the Agent Collector service and Agent Store service on the agent are both running.
If you have configured the health check function to also monitor the Action Handler service on the host, then this status appears when all three services are running.

Incomplete The agent is only partially functional
This status appears in the following cases:

When the monitored agent allows the Action Handler service on the same host to be added as a monitoring target in the properties of the health check agent but the Action Handler service is not monitored, this status appears when the Agent Collector service is running and the Agent Store service is stopped^#.
If the Action Handler service is added as a monitored service, this status appears when the Agent Collector service is running but the Agent Store service or Action Handler service is stopped^#.

The Agent Collector service on the agent is working in standalone mode

Not supported The agent does not support the status management function
This status appears when software that provides the status management function such as PFM - Base version 08-00 or later is installed on the host and the status management function is enabled, but the agent version is one that does not support the status management function, such as PFM - Agent 07-00.
If the status management function is disabled on the host, Unconfirmed appears as the status.

Stopped The agent functionality is stopped
This status appears when the Agent Collector service on the agent is stopped^#.

Unconfirmed The status of the agent cannot be confirmed
This status appears when the health check function cannot communicate with the Status Server service on the host where the agent is located. This may be because the status management function is disabled, or PFM - Agent 07-00 is running alone.

Host Not Available The host where the agent is located is stopped
This status appears when the health check function cannot communicate with the host where the agent is located.

#

A service is judged to have stopped when it has any status other than Active or Busy. However, you can configure the health check function to consider a service stopped if the Busy status persists for longer than the period of time that you specify in the properties of the health check agent.

The following table describes the operating statuses of the host and monitoring agent services for each status.

Table 13-5 Health check status, host operating status and monitoring agent operating status

Status Host where monitoring agent is running Status Server Agent Collector Agent Store
or Action Handler

Running Y Y Y Y

Y Y Y Y^#

Incomplete Y Y Y N

Y Y Y^# n/a

Not supported Y Y (N) n/a

Stopped Y Y N n/a

Unconfirmed Y N n/a n/a

Host Not Available N n/a n/a n/a

Legend:

Y: The host or service is running.

N: The host or service is stopped.

(N): The Agent Collector service does not support the health check function.

n/a: Has no bearing on status determination.

#: When running in standalone mode

Status	Description
Running	The health check function can communicate with the host where the monitoring agent is running.
Host Not Available	The health check function cannot communicate with the host where the monitoring agent is running.

Status	Description
Running	The agent is fully functional and working normally This status appears when the Agent Collector service and Agent Store service on the agent are both running. If you have configured the health check function to also monitor the Action Handler service on the host, then this status appears when all three services are running.
Incomplete	The agent is only partially functional This status appears in the following cases: When the monitored agent allows the Action Handler service on the same host to be added as a monitoring target in the properties of the health check agent but the Action Handler service is not monitored, this status appears when the Agent Collector service is running and the Agent Store service is stopped^#. If the Action Handler service is added as a monitored service, this status appears when the Agent Collector service is running but the Agent Store service or Action Handler service is stopped^#. The Agent Collector service on the agent is working in standalone mode
Not supported	The agent does not support the status management function This status appears when software that provides the status management function such as PFM - Base version 08-00 or later is installed on the host and the status management function is enabled, but the agent version is one that does not support the status management function, such as PFM - Agent 07-00. If the status management function is disabled on the host, Unconfirmed appears as the status.
Stopped	The agent functionality is stopped This status appears when the Agent Collector service on the agent is stopped^#.
Unconfirmed	The status of the agent cannot be confirmed This status appears when the health check function cannot communicate with the Status Server service on the host where the agent is located. This may be because the status management function is disabled, or PFM - Agent 07-00 is running alone.
Host Not Available	The host where the agent is located is stopped This status appears when the health check function cannot communicate with the host where the agent is located.

Status	Host where monitoring agent is running	Status Server	Agent Collector	Agent Store or Action Handler
Running	Y	Y	Y	Y
Y	Y	Y	Y^#
Incomplete	Y	Y	Y	N
Y	Y	Y^#	n/a
Not supported	Y	Y	(N)	n/a
Stopped	Y	Y	N	n/a
Unconfirmed	Y	N	n/a	n/a
Host Not Available	N	n/a	n/a	n/a

(2) In PFM-RM

(a) Events issued when monitoring the operating status of the host running PFM - RM

The following table describes the events that can occur when monitoring the operating status of the host on which PFM - RM is running.

Table 13-6 Events issued when monitoring the operating status of the host running PFM - RM

Status Description

Running The health check function can communicate with the host where the monitoring agent is running.

Host Not Available The health check function cannot communicate with the host where the monitoring agent is running.

You cannot check the status of the service when monitoring the operating status on a host level. When you want to see detailed information about the service, use the jpctool service list command.

(b) Events issued when monitoring the operating status of the PFM - RM service

The following table describes the events that can occur when monitoring the operating status of the PFM - RM service.

Table 13-7 Events issued when monitoring the operating status of the PFM - RM service

Status Description

Running The PFM - RM is fully functional and working normally
This status appears when the Remote Monitor Collector service and Remote Monitor Store service on the PFM - RM are both running.
If you have configured the health check function to also monitor the Action Handler service on the host, then this status appears when all three services are running.

Incomplete The PFM - RM is only partially functional
This status appears in the following cases:

When the PFM - RM allows the Action Handler service on the same host to be added as a monitoring target in the properties of the health check agent but the Action Handler service is not monitored, this status appears when the Remote Monitor Collector service is running and the Remote Monitor Store service is stopped^#.
If the Action Handler service is added as a monitored service, this status appears when the Remote Monitor Collector service is running but the Remote Monitor Store service or Action Handler service is stopped^#.

The Remote Monitor Collector service on the PFM - RM is working in standalone mode

Stopped The PFM - RM functionality is stopped
This status appears when the Remote Monitor Collector service on the PFM - RM is stopped^#.

Unconfirmed The status of the PFM - RM cannot be confirmed
This status appears when the health check function cannot communicate with the Status Server service on the host where the PFM - RM is located. This may be because the status management function is disabled.

Host Not Available The host where the PFM - RM is located is stopped
This status appears when the health check function cannot communicate with the host where the PFM - RM is located.

#

A service is judged to have stopped when it has any status other than Active or Busy. However, you can configure the health check function to consider a service stopped if the Busy status persists for longer than the period of time that you specify in the properties of the health check agent.

The following table describes the operating statuses of the host and monitoring agent services for each status.

Table 13-8 Health check status, host operating status and monitoring agent operating status

Status Host where monitoring agent is running Status Server Remote Monitor Collector Remote Monitor Store or Action Handler

Running Y Y Y Y

Y Y Y Y^#

Incomplete Y Y Y N

Y Y Y^# n/a

Stopped Y Y N n/a

Unconfirmed Y N n/a n/a

Host Not Available N n/a n/a n/a

Legend:

Y: The host or service is running.

N: The host or service is stopped.

n/a: Has no bearing on status determination.

#: When running in standalone mode

(c) Events issued when monitoring the operating status of the host monitored by PFM - RM

When the operating status of the PFM - RM monitoring host is monitored, different events are output depending on the monitoring level settings for the health check function.

The timing for the polling of the PFM - RM host by the health check agent is different from the timing for the polling of the monitored host by the PFM - RM host. If polling of the monitored host has not been performed yet, the operating status of the monitored host appears as Not Supported.

n When the status management function is disabled

The following table describes the events that can occur when monitoring the operating status of the host monitored by PFM - RM.

Table 13-9 Events when monitoring PFM - RM-monitored host operating status (when polling is disabled)

Status Description

Not supported The PFM - RM monitoring host and the Status Service are operating normally.

Unconfirmed Cannot communicate with the PFM - RM monitoring host or the Status Server service.

The following table describes the operating statuses of the monitored host and PFM - RM services for each status.

Table 13-10 Events when monitoring PFM - RM-monitored host operating status (when polling is disabled)

Status PFM-RM host Status Server Remote Monitor Collector Monitored host

Not Supported Y Y n/a n/a

Unconfirmed N n/a n/a n/a

Y N n/a n/a

Legend:

Y: The host or service is running

N: The host or service is stopped.

n/a: Has no bearing on status determination.

n When the monitoring level is Host and polling is enabled

The following table describes the events that can occur when monitoring the operating status of the host monitored by PFM - RM.

Table 13-11 Events when monitoring PFM - RM-monitored host operating status (when the monitoring level is Host and polling is enabled)

Status Description

Running The monitored host is fully functional and working normally

Not supported The monitored host has not been polled.

Unconfirmed The status of the monitored host cannot be confirmed
This status appears in the following cases:

This status appears when the health check function cannot communicate with the PFM - RM monitoring host.

This status appears when the health check function cannot communicate with the Status Server service on the PFM - RM monitoring host. This may be because the status management function is disabled.

The Remote Monitor Collector service for the monitoring PFM - RM is not running.

Polling of the monitored host failed.

Host Not Available The monitored host is stopped.

The following table describes the operating statuses of the monitored host and PFM - RM services for each status.

Table 13-12 Health check status, PFM - RM service status and monitored host operating status

Status PFM-RM host Status Server Remote Monitor Collector Monitored host

Not Supported Y Y Y P

Running Y Y Y Y

Unconfirmed N n/a n/a n/a

Y N n/a n/a

Y Y N n/a

Y Y Y C

Host Not Available Y Y Y N

Legend:

Y: The host or service is running.

P: Has not been polled

C: Communication failed.

N: The host or service is stopped.

n/a: Has no bearing on status determination.

n When the monitoring level is Service and polling is enabled

The following table describes the events that can occur when monitoring the operating status of the host monitored by PFM - RM.

Table 13-13 Events when monitoring PFM - RM-monitored host operating status (when the monitoring level is Service and polling is enabled)

Status Description

Running The monitored host is fully functional and working normally

Incomplete The monitoring PFM -RM service is only partially functional
This status appears in the following cases:

The Remote Monitor Collector service on the monitoring PFM - RM is in Incomplete status.

This status appears when the Remote Monitor Collector service on the monitoring PFM - RM is stopped^#.
If the Action Handler service is added as a monitored service, this status appears when the Remote Monitor Collector service is running but the Remote Monitor Store service or Action Handler service is stopped^#.

Not supported The monitored host has not been polled.

Unconfirmed The status of the monitored host cannot be confirmed
This status appears in the following cases:

This status appears when the health check function cannot communicate with the PFM - RM monitoring host.

This status appears when the health check function cannot communicate with the Status Server service on the PFM - RM monitoring host. This may be because the status management function is disabled.

The Remote Monitor Collector service for the monitoring PFM - RM is not running.

Polling of the monitored host failed.

Host Not Available The monitored host is stopped.

#

A service is judged to have stopped when it has any status other than Active or Busy. However, you can configure the health check function to consider a service stopped if the Busy status persists for longer than the period of time that you specify in the properties of the health check agent.

The following table describes the operating statuses of the monitored host and PFM - RM services for each status.

Table 13-14 Health check status, PFM - RM service status and monitored host operating status

Status PFM-RM host Status Server Remote Monitor Collector Monitored host Remote Monitor Store or Action Handler

Not Supported Y Y Y or I P n/a

Running Y Y Y Y Y or I

Incomplete Y Y I Y n/a

Y Y Y Y N

Unconfirmed N n/a n/a n/a n/a

Y N n/a n/a n/a

Y Y N n/a n/a

Y Y Y or I C n/a

Host Not Available Y Y Y or I N n/a

Legend:

Y: The host or service is running.

I: The host or service is in Incomplete status.

P: Has not been polled.

C: Communication failed.

N: The host or service is stopped.

n/a: Has no bearing on status determination.

Status	Description
Running	The health check function can communicate with the host where the monitoring agent is running.
Host Not Available	The health check function cannot communicate with the host where the monitoring agent is running.

Status	Description
Running	The PFM - RM is fully functional and working normally This status appears when the Remote Monitor Collector service and Remote Monitor Store service on the PFM - RM are both running. If you have configured the health check function to also monitor the Action Handler service on the host, then this status appears when all three services are running.
Incomplete	The PFM - RM is only partially functional This status appears in the following cases: When the PFM - RM allows the Action Handler service on the same host to be added as a monitoring target in the properties of the health check agent but the Action Handler service is not monitored, this status appears when the Remote Monitor Collector service is running and the Remote Monitor Store service is stopped^#. If the Action Handler service is added as a monitored service, this status appears when the Remote Monitor Collector service is running but the Remote Monitor Store service or Action Handler service is stopped^#. The Remote Monitor Collector service on the PFM - RM is working in standalone mode
Stopped	The PFM - RM functionality is stopped This status appears when the Remote Monitor Collector service on the PFM - RM is stopped^#.
Unconfirmed	The status of the PFM - RM cannot be confirmed This status appears when the health check function cannot communicate with the Status Server service on the host where the PFM - RM is located. This may be because the status management function is disabled.
Host Not Available	The host where the PFM - RM is located is stopped This status appears when the health check function cannot communicate with the host where the PFM - RM is located.

Status	Host where monitoring agent is running	Status Server	Remote Monitor Collector	Remote Monitor Store or Action Handler
Running	Y	Y	Y	Y
Y	Y	Y	Y^#
Incomplete	Y	Y	Y	N
Y	Y	Y^#	n/a
Stopped	Y	Y	N	n/a
Unconfirmed	Y	N	n/a	n/a
Host Not Available	N	n/a	n/a	n/a

Status	Description
Not supported	The PFM - RM monitoring host and the Status Service are operating normally.
Unconfirmed	Cannot communicate with the PFM - RM monitoring host or the Status Server service.

Status	PFM-RM host	Status Server	Remote Monitor Collector	Monitored host
Not Supported	Y	Y	n/a	n/a
Unconfirmed	N	n/a	n/a	n/a
Y	N	n/a	n/a

Status	Description
Running	The monitored host is fully functional and working normally
Not supported	The monitored host has not been polled.
Unconfirmed	The status of the monitored host cannot be confirmed This status appears in the following cases: This status appears when the health check function cannot communicate with the PFM - RM monitoring host. This status appears when the health check function cannot communicate with the Status Server service on the PFM - RM monitoring host. This may be because the status management function is disabled. The Remote Monitor Collector service for the monitoring PFM - RM is not running. Polling of the monitored host failed.
Host Not Available	The monitored host is stopped.

Status	PFM-RM host	Status Server	Remote Monitor Collector	Monitored host
Not Supported	Y	Y	Y	P
Running	Y	Y	Y	Y
Unconfirmed	N	n/a	n/a	n/a
Y	N	n/a	n/a
Y	Y	N	n/a
Y	Y	Y	C
Host Not Available	Y	Y	Y	N

Status	Description
Running	The monitored host is fully functional and working normally
Incomplete	The monitoring PFM -RM service is only partially functional This status appears in the following cases: The Remote Monitor Collector service on the monitoring PFM - RM is in Incomplete status. This status appears when the Remote Monitor Collector service on the monitoring PFM - RM is stopped^#. If the Action Handler service is added as a monitored service, this status appears when the Remote Monitor Collector service is running but the Remote Monitor Store service or Action Handler service is stopped^#.
Not supported	The monitored host has not been polled.
Unconfirmed	The status of the monitored host cannot be confirmed This status appears in the following cases: This status appears when the health check function cannot communicate with the PFM - RM monitoring host. This status appears when the health check function cannot communicate with the Status Server service on the PFM - RM monitoring host. This may be because the status management function is disabled. The Remote Monitor Collector service for the monitoring PFM - RM is not running. Polling of the monitored host failed.
Host Not Available	The monitored host is stopped.

Status	PFM-RM host	Status Server	Remote Monitor Collector	Monitored host	Remote Monitor Store or Action Handler
Not Supported	Y	Y	Y or I	P	n/a
Running	Y	Y	Y	Y	Y or I
Incomplete	Y	Y	I	Y	n/a
Y	Y	Y	Y	N
Unconfirmed	N	n/a	n/a	n/a	n/a
Y	N	n/a	n/a	n/a
Y	Y	N	n/a	n/a
Y	Y	Y or I	C	n/a
Host Not Available	Y	Y	Y or I	N	n/a

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