8.1.1 統計の管理
メインメニューの[レポート]-[統計]を選択すると、[統計管理]画面に遷移します。
[統計管理]画面での詳細について、以下に示します。
- [操作]-[統計を追加]ボタンをクリックすると、[統計を追加]画面に遷移し、統計を作成することができます。
- [操作]-[統計をインポート]ボタンをクリックすると、[統計をインポート]画面に遷移し、XML形式の統計の定義をOTOBOにインポートすることができます。これにより、他のシステムで作成した統計の定義を移行することができます。
- メインエリアの[統計]にはOTOBO上に存在する統計の一覧が表示されます。
統計の一覧の詳細について以下に示します。
（表）統計の一覧の項目
| 項目 | 説明 |
|---|---|
| STAT# | 統計に自動的に割り当てられた番号 |
| タイトル | 統計のタイトル |
| 対象 | 統計の対象となるオブジェクトタイプ |
| エクスポート | 統計の定義をXML形式でエクスポートします。 |
| 削除 | 統計を削除します。 削除は「統計の作成」で作成した統計に対して実施できます。デフォルトで用意された統計の定義は削除できません。 |
| 実行 | 統計を実行します。 |
注意事項
- エクスポートした統計の定義を、同じOTOBOにインポートしても既存の統計の定義は上書きされず、同名の統計が新規で追加されます。
- 種類が「静的」のオブジェクトタイプの統計は、すでにそのオブジェクトタイプの統計が存在する場合は、インポートに失敗します。
- エクスポートした統計の定義のファイルを編集することは非サポートです。
デフォルトで用意された統計の定義を以下に示します。サポート欄に〇がある定義は、参照と実行を実施できます。デフォルトで用意された統計の定義に対する編集と削除は実施しないでください。
[対象]カラムには統計で使用するオブジェクトが表示されます。オブジェクトの詳細については「（表）Ops Iでサポートしているオブジェクトタイプ」を参照してください。
（表）デフォルトで用意された統計の定義のサポート一覧
| STAT# | タイトル | 対象 | サポート |
|---|---|---|---|
| 10001 | Overview about all tickets in the system | TicketAccumulation | 〇 |
| 10002 | List of tickets closed, sorted by response time | Ticketlist | 〇 |
| 10003 | List of tickets closed last month | Ticketlist | 〇 |
| 10004 | List of tickets closed, sorted by solution time | Ticketlist | 〇 |
| 10005 | List of tickets created last month | Ticketlist | 〇 |
| 10006 | Changes of status in a monthly overview | StateAction | 〇 |
| 10007 | List of the most time-consuming tickets | Ticketlist | － |
| 10008 | New Tickets | TicketAccumulation | 〇 |
| 10009 | List of open tickets, sorted by time left until response deadline expires | Ticketlist | － |
| 10010 | List of open tickets, sorted by time left until escalation deadline expires | Ticketlist | － |
| 10011 | List of open tickets, sorted by time left until solution deadline expires | Ticketlist | － |
| 10012 | Total number of all tickets ever created per Ticket-Type and Priority | TicketAccumulation | 〇 |
| 10013 | Total number of all tickets ever created per Ticket-Type and State | TicketAccumulation | 〇 |
| 10014 | Total number of all tickets ever created per Ticket-Type and Queue | TicketAccumulation | 〇 |
| 10015 | Total number of all tickets ever created per Ticket-Type and Service | TicketAccumulation | － |
| 10016 | Monthly overview of all tickets created in the last month per Ticket-Type | TicketAccumulation | 〇 |
| 10017 | Monthly overview of all tickets created in the last month per Priority | TicketAccumulation | 〇 |
| 10018 | Monthly overview of all tickets created in the last month per State | TicketAccumulation | 〇 |
| 10019 | Monthly overview of all tickets created in the last month per Queue | TicketAccumulation | 〇 |
| 10020 | Monthly overview of all tickets created in the last month per Service | TicketAccumulation | － |
| 10021 | Number of tickets created in a specific time period per Ticket-Type and Priority | TicketAccumulation | 〇 |
| 10022 | Number of tickets created in a specific time period per Ticket-Type and State | TicketAccumulation | 〇 |
| 10023 | Number of tickets created in a specific time period per Ticket-Type and Queue | TicketAccumulation | 〇 |
| 10024 | Number of tickets created in a specific time period per Ticket-Type and Service | TicketAccumulation | － |
| 10025 | Number of currently open tickets per Ticket-Type and Priority | TicketAccumulation | 〇 |
| 10026 | Number of currently open tickets per Ticket-Type and Queue | TicketAccumulation | 〇 |
| 10027 | Number of currently open tickets per Ticket-Type and Service | TicketAccumulation | － |
| 10028 | Total number of all config items ever created per Class and State | ITSMConfigItem | 〇 |
| 10029 | Monthly overview of all config items created in the last month per Class | ITSMConfigItem | 〇 |
| 10030 | Monthly overview of all config items created in the last month per State | ITSMConfigItem | 〇 |
| 10031 | Number of config items created in a specific time period per Class and State | ITSMConfigItem | 〇 |
| 10032 | First level solution rate for all tickets ever created per Ticket-Type and Priority | ITSMTicketFirstLevelSolutionRate | － |
| 10033 | First level solution rate for all tickets ever created per Ticket-Type and Queue | ITSMTicketFirstLevelSolutionRate | － |
| 10034 | First level solution rate for all tickets ever created per Ticket-Type and Service | ITSMTicketFirstLevelSolutionRate | － |
| 10035 | Monthly overview of first level solution rate per Ticket-Type in the last month | ITSMTicketFirstLevelSolutionRate | － |
| 10036 | Monthly overview of first level solution rate per Priority in the last month | ITSMTicketFirstLevelSolutionRate | － |
| 10037 | Monthly overview of first level solution rate per Queue in the last month | ITSMTicketFirstLevelSolutionRate | － |
| 10038 | Monthly overview of first level solution rate per Service in the last month | ITSMTicketFirstLevelSolutionRate | － |
| 10039 | First level solution rate for all tickets created in a specific time period per Ticket-Type and Priority | ITSMTicketFirstLevelSolutionRate | － |
| 10040 | First level solution rate for all tickets created in a specific time period per Ticket-Type and Queue | ITSMTicketFirstLevelSolutionRate | － |
| 10041 | First level solution rate for all tickets created in a specific time period per Ticket-Type and Service | ITSMTicketFirstLevelSolutionRate | － |
| 10042 | Average solution time for all tickets ever created per Ticket-Type and Priority | ITSMTicketSolutionTimeAverage | － |
| 10043 | Average solution time for all tickets ever created per Ticket-Type and Queue | ITSMTicketSolutionTimeAverage | － |
| 10044 | Average solution time for all tickets ever created per Ticket-Type and Service | ITSMTicketSolutionTimeAverage | － |
| 10045 | Monthly overview of the average solution time per Ticket-Type in the last month | ITSMTicketSolutionTimeAverage | － |
| 10046 | Monthly overview of the average solution time per Priority in the last month | ITSMTicketSolutionTimeAverage | － |
| 10047 | Monthly overview of the average solution time per Queue in the last month | ITSMTicketSolutionTimeAverage | － |
| 10048 | Monthly overview of the average solution time per Service in the last month | ITSMTicketSolutionTimeAverage | － |
| 10049 | Average solution time of tickets created in the last month per Ticket-Type and Priority | ITSMTicketSolutionTimeAverage | － |
| 10050 | Average solution time of tickets created in the last month per Ticket-Type and Queue | ITSMTicketSolutionTimeAverage | － |
| 10051 | Average solution time of tickets created in the last month per Ticket-Type and Service | ITSMTicketSolutionTimeAverage | － |
| 10052 | ITSMChange Count Changes | ITSMChangeManagement | － |
| 10053 | ITSMChange Changes per Category | ITSMChangeManagement | － |
| 10054 | ITSMChange rejected changes | ITSMChangeManagementHistory | － |
| 10055 | ITSMChange retracted changes | ITSMChangeManagementHistory | － |
| 10056 | Relation Tickets (by types) ↔ Changes | ITSMChangeManagementChangesIncidents | － |
| 10057 | RfCs per Requester | ITSMChangeManagementRfcRequester | － |
| 10058 | Changes per config item class | ITSMChangeManagementChangesPerCIClasses | － |
| 10059 | FAQ access overview | FAQAccess | 〇 |