JP1 Version 12 IT Service Management: Getting Started
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A C D E H I J L N O P R S T V W
analyzing output reports to improve the Item management operation
assigning a person in charge and priority level to the Item, [2]
assigning Item access permissions to users and roles
assigning users to the roles
automatic action
glossary
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changing JP1/Service Support settings
checking and approving the measures for the Item
checking the Items for which a pre-deadline email notification was sent
checking the statuses of the Items that you manage
closing the Item, [2]
configuring an Item management environment that meets the operational requirements
configuring an ODBC data source
configuring JP1/Service Support
configuring settings to aggregate data on a daily basis
configuring the periodic execution of commands for automatically distributing email notifications
creating a target system
creating measures for the Item
creating process work boards
creating roles
creating users
customizing Item forms
defining the email content to be distributed automatically
editing the held Item definition file to automate the distribution of notifications of remaining Items
editing the process work board settings to automate delivery of pre-deadline email notifications
escalating the Item
escalation
how to use JP1/Service Support more effectively
improving Item management operation
installing JP1/Service Support
installing JP1/Service Support by using the provided media
investigating the Item, [2]
Item
Item form
Item management database
Item management server
JP1/IM - Manager
JP1/Service Support environment settings to be configured in this manual
logging in to JP1/Service Support
notifying the incident inquirer of the completion of measures for the incident
notifying the service desk of the completion of measures for an Item
outputting aggregated data to periodic reports
outputting periodic reports
preparing for installation
process
process work board
reference information for this manual
registering an incident as an Item
registering email addresses to the user information
resolving incidents based on registered Items
role
searching past Items for similar Items
setting up JP1/Service Support
setting up the Item management database
starting JP1/Service Support services
Starting JP1/Service Support services
status
stopping JP1/Service Support services
taking the measures for the Item
target system
version changes
workflow for configuring JP1/Service Support
workflow for enabling email notification
workflow for improving Item management operation
workflow for investigating Items, [2]
workflow from registering an incident as an Item to closing the Item
