JP1 Version 12 IT Service Management: Getting Started

3. Improving Item Management Operation

You can use JP1/Service Support to create periodic (for example, weekly or monthly) reports based on aggregated Item data and then analyze the reports. This chapter describes the workflow from outputting a report regarding the average amount of time from when an incident Item is registered to JP1/Service Support as an Item until the Item is closed, to creating an improvement plan.

Organization of this chapter