JP1 Version 12 IT Service Management: Getting Started

D. Glossary


Automatic action

A function to automatically execute commands as actions when specific JP1 events are received. For example, the automatic action function can be used to execute a command to report to the administrator any serious event that occurs when JP1-IM Manager monitors the system. To define an automatic action, specify the condition on which the automatic action will be executed and the command to be executed automatically.



Submitting a request to the person in charge of another process to work on an Item based on the Item content.



An item is a record of task information and represents a task to be resolved on a process work board. One process work board can contain multiple items. More than one person can update information recorded in the items. To define relationships between items, write information about the related items in elements of these items.

This manual uses the following terms to refer to different items registered in different processes:

  • Incidents, which refer to items registered in an incident management process.

  • Problems, which refer to items registered in a problem management process.

  • Changes, which refer to items registered in a change management process.

  • Release items, which refer to items registered in a release management process.

Item form

This form allows users to enter items. The item form is defined by a definition file and associated with a process work board.

Item management database

This is the name of a database provided by JP1/Service Support.

The item management database manages all the information that JP1/Service Support users have created and defined. For example, this database manages configuration information about the target systems and processes configured by JP1/Service Support users, as well as item information that has been registered or updated.

Item management server

This is the server on which JP1/Service Support is installed. Items are managed by the Item management database of the Item management server. To view Items, use a web browser to access the Item management server.


JP1/IM - Manager

JP1/IM - Manager is a program that allows for integrated system management via centralized monitoring and operation of the entire system.



A unit of work categorized by JP1/Service Support. There are four types of processes: incident management, problem management, change management, and release management.

Process work board

A place where the work for each process is recorded. On the process work board, the user registers items, updates items, performs escalation to other processes, and performs work to solve problems.



A definition of a group of users who log in to JP1/Service support. Access permissions to process work boards and items can be assigned to roles and users.



Information about the status of an Item. You can view the work status of each Item in the list of Items. In general, this is used to check whether an Item has been resolved and, if the Item has not been resolved, to monitor the progress of Item processing. This is also used for data aggregation.


Target system

A system that is to be administered by JP1/Service Support. The list of process work boards manages the systems to be administered by JP1/Service Support.