3.2 Outputting periodic reports
This section describes how to output to a report regarding the average amount of time from when an incident is registered to JP1/Service Support as an Item until the Item is closed.
- Organization of this section
JP1 Version 12 IT Service Management: Getting Started
3.2 Outputting periodic reports
This section describes how to output to a report regarding the average amount of time from when an incident is registered to JP1/Service Support as an Item until the Item is closed.