2.11 Closing the Item [problem management]

After receiving a notice from the person in charge of problem management stating that the actions taken for the Item "an abnormal termination of an application in the business system" were completed, close the Item.

Prerequisites

The user who performs this operation is the problem management administrator.

Procedure

1. In the main window or the email, click <URL of item> to display the Item "an abnormal termination of an application in the business system".

2. From the menu, select Action - Work status display.

   The Work status display window appears. Go to the next step on the assumption that there are no problems with the results of the measures taken by the person in charge of problem management.

3. From the menu, select Action - Edit item.

   The Edit item window appears.

4. Edit the information about the Item.

   

   Refer to the examples in the following table when editing or setting information.

   Item	Configuration information to be edited or selected
   Status	Close
   Work status	Enter information such as the following: You confirmed that the measures for the Item were completed.

5. From the menu, select Register.

   The Item that was selected in the main window (for the list of Items) is closed. If settings are specified so that an email notification is sent when an Item is closed, the email notification will be sent to the person in charge of incident management who escalated the Item to the problem management process.

To Page Top