2.10 Taking the measures for the Item [problem management]

After the problem management administrator checks the measures for the incident "an abnormal termination of an application in the business system" and approves the Item to be handled, take measures for the incident.

Prerequisites

The user who performs this operation is the person in charge of problem management.

Procedure

1. In the main window or the email, click <URL of item> to display the Item "an abnormal termination of an application in the business system".

2. From the menu, select Action - Work status display.

   The Work status display window appears. Check the measures.

3. Take measures for the incident.

   In this manual, go to the next step on the assumption that the Item has been escalated to the change management process and then the measures have been taken.

4. In the main window or the email, click <URL of item> to display the Item "an abnormal termination of an application in the business system".

5. From the menu, select Action - Edit item.

   The Edit item window appears.

6. Edit the information about the Item.

   Refer to the examples in the following table when editing or setting information.

   Item	Configuration information to be edited or selected
   Person in charge	User name "Mary Miller"
   Work status	Enter information such as the following: You handled the Item according to the measures. If there are no problems with the results of the measures, you will ask the problem management administrator to close the Item.

7. From the menu, select Register.

   The edited information of the Item that was selected in the main window (for the list of Items) is applied.

8. Notify the problem management administrator of the completion of the measures.

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