JP1 Version 12 IT Service Management: Getting Started

2. Resolving Incidents Based on Registered Items

By registering incidents that occurred on a target system to JP1/Service Support as Items and managing the progress of the measures taken for the incidents, you can efficiently solve incidents. This chapter describes the overview of the process from the registration of the incident "an abnormal termination of an application in the business system" as an Item until the Item is closed.

Organization of this chapter