2.4 Investigating the Item [incident management]
This section describes how to investigate whether the incident "an abnormal termination of an application in the business system" is an Item that was previously closed.
- Organization of this section
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2.4.1 Workflow for investigating Items [incident management]
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2.4.2 Checking the statuses of the Items that you manage [incident management]
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2.4.3 Checking the Items for which a pre-deadline email notification was sent [incident management]
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2.4.4 Searching past Items for similar Items [incident management]
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