2.4.1 Workflow for investigating Items [incident management]
After a person in charge of incident management checks the statuses of the Items that he or she manages, the person in charge of incident management searches past Items and investigates whether similar Items exist. If similar Items exist, the incident management person can give responses and measures similar to those of the past similar Items.
The following shows the overview of the process when a person in charge of incident management investigates Items.
![[Figure]](GRAPHICS/ZU202020.GIF)
Related topics
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2.4.2 Checking the statuses of the Items that you manage [incident management]
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2.4.3 Checking the Items for which a pre-deadline email notification was sent [incident management]
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2.4.4 Searching past Items for similar Items [incident management]
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Specifying search conditions of the JP1/Service Support Operator's Guide
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Email notification of the JP1/Service Support Configuration and Administration Guide