2.7 Investigating the Item [problem management]
This section describes how to investigate the fundamental cause of the incident "an abnormal termination of an application in the business system".
- Organization of this section
JP1 Version 12 IT Service Management: Getting Started
2.7 Investigating the Item [problem management]
This section describes how to investigate the fundamental cause of the incident "an abnormal termination of an application in the business system".