1.5.7 Creating process work boards

Create a process work board in the target system. The process work board is a place where records of work for processes such as incident management and problem management are contained.

Prerequisites

This operation is performed by the JP1/Service Support administrator.

Procedure

1. In the main window (Item list), from the menu, select New - New process work board.

   

   The New process work board window is displayed.

2. In the Basic settings tab, set basic information.

   

   The table below provides examples of the information to be entered or selected.

   Item	Configuration information to be entered or selected
   Process work board ID	GManagementSystemIncident
   System	Business system
   Process	Incident management
   Item form	Select The process standard item form is used.
   State	In operation
   Process work board administrator	Naoki Suzuki

3. From the menu, select Register.

   A process work board is created. You are returned to the main window (Item list).

4. Repeat steps 1 to 3 to create process work boards for the incident management process and the problem management process in all the target systems.

   This manual assumes that you create all the process work boards shown in Table 1-4 Process work board settings in 1.5.1 JP1/Service Support environment settings to be configured in this manual.

Postrequisites

Make sure that users and roles have the permissions required to access items registered in the process work boards.

Related topics

• 1.5.1 JP1/Service Support environment settings to be configured in this manual

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